This position is a temporary internship that will support the IT team in the maintenance of hardware, software and other systems. They must troubleshoot issues with equipment like printers, computers and servers.
IT Intern Program Outline & Learning Outcomes
- Learning to support a Windows environment: Assisting with workstation setup, configuration, updates, and troubleshooting while gaining an understanding of how enterprise systems are maintained.
- Introduction to Active Directory: Learning how user accounts are created and managed, including modifications, group assignments, and basic access control.
- Hands-on hardware and software experience: Gaining practical skills in diagnosing and resolving common issues with desktops, laptops, peripherals, and applications.
- Computer imaging and deployment: Learning the full lifecycle of preparing, imaging, and deploying computers for new hires and departmental refreshes.
- Helpdesk and customer service training: Building foundational customer service and technical support skills by responding to staff requests, tracking tickets, and understanding escalation workflows.
- Microsoft Office installation and configuration: Learning how to install, configure, and troubleshoot Microsoft Office for end users.
- Printer support basics: Gaining experience with resolving common printer issues, coordinating maintenance, and understanding networked print environments.
- IT inventory and asset management: Learning how hardware, software, and peripherals are tracked and managed across the organization.
- Minimum Qualifications:
- High School Diploma or GED required
- Currently enrolled or recently received a college or university degree in Information Technology or related field preferred
- Professor/Instructor recommendation preferred
- A working knowledge or familiarity with networking
- Excellent working knowledge of computer hardware and software
- Knowledge of general office practices and automated systems
- Ability to deal effectively with the public, City employees and communicate clearly and tactfully with co-workers
- Ability to attend work regularly and learn new technical skills quickly and efficiently
- Ability to lift, carry, push and pull 50 lbs
- Ability to stand, walk and sit four hours per day
Special Requirements
- Must submit to and pass pre-employment background and drug screening
- Must submit to a pre-employment technical assessment – computer related
- Valid Class C Driver’s License with a good driving record as defined by City policy
Work Hours: Approximately 15 - 20 hours per week, not to exceed 200 hours
- This is a temporary position only lasting a 3-month interval
