- Configures, delivers, and installs PCs, peripherals, and corporate standard software.
- Oversees the building and maintenance of corporate computer images for laptops and desktops.
- Organizes and oversees the return of leased computer equipment, and prepares out-of-date equipment for donation or disposal.
- Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
- Maintains inventory of computers and components.
- Serves as backup to PC support specialists, providing end-user support under their guidance and direction.
- Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
- Documents technical issues and their resolution, in accordance with corporate standards.
Qualifications
All applicants will be advised that, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Education
- Associate’s degree in a computer-sciences related field, or equivalent and demonstrable training and experience. Microsoft certifications are a plus.
Experience
- One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.
Skills/Certifications
- Excellent interpersonal communication, customer service, problem solving, and time-management skills.
- Dedication to on-going technical education, both as a student and a teacher.
- Able to perform heavy lifting.
