Description:

IT Infrastructure Analyst - Data Networking (Cisco)

Position Summary

The IT Infrastructure Analyst - Data Networking is responsible for supporting and maintaining enterprise network infrastructure with a focus on Cisco technologies. This role ensures reliable, secure, and high-performing network operations across a multi-site environment, with emphasis on edge networking, routing, switching, and SD-WAN.

The ideal candidate is a hands-on networking professional with strong troubleshooting skills and experience supporting production environments. Experience within a healthcare setting is a plus due to the need for high availability and compliance-driven operations.

Key Responsibilities

Support and maintain Cisco-based network infrastructure including routers, switches, and edge devices
Configure and troubleshoot routing and switching across enterprise environments
Provide operational support for edge networking and WAN connectivity across multiple locations
Assist with the implementation and support of SD-WAN solutions
Monitor network performance, availability, and capacity
Perform incident response, root cause analysis, and issue resolution
Collaborate with infrastructure, security, and application teams
Maintain network documentation, diagrams, and standard procedures
Support network upgrades, patches, and hardware refresh initiatives
Follow change management and operational best practices
Participate in on-call support and after-hours maintenance as required

Required Qualifications

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
3+ years of experience supporting enterprise network environments
Hands-on experience with Cisco networking technologies
Strong knowledge of:
Routing & Switching
TCP/IP, VLANs, DNS, DHCP, VPNs
WAN/LAN networking
Edge network operations
Proven troubleshooting and problem-solving skills
Strong communication and documentation abilities

Preferred Qualifications

Experience with Cisco SD-WAN
Industry certifications (CCNA, CCNP, or equivalent)
Experience in a healthcare environment
Familiarity with compliance-driven or highly regulated environments
Exposure to network security concepts (segmentation, ACLs, secure access)

Technical Skills

Cisco routers and switches
Routing protocols (OSPF, BGP, EIGRP)
Layer 2 / Layer 3 networking
SD-WAN technologies
Edge and branch networking
Network monitoring and diagnostics tools

Work Environment

Hybrid or office-based role depending on business needs
Occasional travel to remote sites or data centers may be required
Participation in after-hours work and on-call rotation

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