Help Desk Analyst

Robert Half • Walnut Creek, CA, US • $26 - $28 / hour • 6m ago

We are looking for a motivated Help Desk Analyst to join our team in Walnut Creek, California. In this Help Desk role, you will provide essential technical support in a Windows environment, assisting with troubleshooting, equipment setup, and system maintenance. This is a Help Desk Role is a Contract-to-permanent position, offering a unique opportunity to grow within the organization.

Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users by troubleshooting hardware and software issues.

• Helpdesk Analyst will Travel occasionally to different sites to address on-site technical needs.

• Set up and configure workstations, including peripherals such as printers and scanners.

• Replace and update computer systems as part of regular maintenance or troubleshooting.

• Perform desktop imaging and ensure proper configuration of Windows 10 systems.

• Assist with computer imaging and deployment processes in line with company standards.

• Maintain accurate documentation of technical procedures and resolved issues.

• Collaborate with team members to ensure IT operations run smoothly across multiple locations

• Proficiency in using and troubleshooting Windows 10 operating systems.
• Experience with computer imaging and deployment processes.
• Familiarity with desktop imaging tools and techniques.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills to effectively assist end-users.
• Willingness to travel occasionally between different work sites.
• Attention to detail and ability to manage multiple priorities.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.