Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

About the role

We're looking for a Head of Social Media Marketing to define and lead ID.me's social presence across all channels. This is a senior, highly visible role that sits within the Marketing organization and reports to our head of Brand marketing. You'll own the strategy, content, and community that shapes how 150M+ users and millions of prospective ones understand and trust ID.me.

Strategy & Leadership

Develop and own the multi-channel social media strategy across LinkedIn, X/Twitter, Instagram, Facebook, YouTube, and emerging platforms
Define channel-specific goals, KPIs, and reporting cadences that connect social performance to business outcomes (brand awareness, user growth, partner trust)
Serve as the internal authority on social media platform trends, algorithm changes, and audience behavior

Content & Brand Voice

Establish and steward ID.me's social brand voice
Oversee an always-on content calendar that spans product updates, policy milestones, community spotlights, and cultural moments
Partner with Creative, Product Marketing, and Communications teams to translate complex product, identity and security topics into social-first content
Lead executive social strategy for the CEO and other senior leaders, helping them build thought leadership presence

Community & Trust

Build and manage an engaged community — particularly among groups ID.me has deep roots with, including military members, veterans, first responders, nurses, and teachers
Develop playbooks for social listening, reputation management, and crisis response in a category where trust and public perception are paramount
Oversee response strategies for user inquiries, advocacy moments, and sensitive topics that arise in comments and DMs

Growth & Campaigns

Lead social strategy for major launches and campaigns — product features, partnerships, and policy announcements
Partner with Demand Generation and Growth teams on paid social strategy and influencer/creator programs
Drive awareness among B2B audiences (government IT leaders, healthcare administrators, enterprise security teams) alongside B2C consumer audiences

Analytics & Optimization

Own social analytics infrastructure and reporting; translate data into actionable insights for leadership
Establish A/B testing frameworks for content formats, posting cadences, and messaging angles
Track and benchmark performance against competitors and industry standards

Required

8+ years of social media marketing experience, with at least 3 years in a leadership or head-of-function role
Proven track record of building and scaling social media programs at a high-growth tech company, ideally in a trust-sensitive category (fintech, healthcare, government tech, cybersecurity, or identity)
Strong grasp of both B2C and B2B social strategies — ID.me serves individuals and enterprises simultaneously
Exceptional writing and editorial judgment; ability to translate technical or policy content into compelling, accessible social copy
Experience managing and growing a team; strong coach and collaborator
Data-driven mindset with hands-on experience in social analytics tools (Sprout Social, Hootsuite, Brandwatch, or similar)
Comfort operating in a fast-moving environment where news cycles, policy changes, or government announcements require rapid response

Remote

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range

$169,097—$207,000 USD

Mountain View, CA Pay Range

$200,585—$236,000 USD

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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Head of Social