Job Description
The IT Analyst will provide frontline technology support and solutions across the firm. This role is responsible for daily IT operations, meeting and event technology support, hardware/software configuration, and participation in firmwide IT initiatives. The Analyst will play a key role in ensuring smooth technology operations, end-user satisfaction, and adherence to security best practices.
Key Responsibilities
- Serve as the first point of contact for IT support requests, resolving software, hardware, and networking issues promptly
- Support meeting and event technologies including video conferencing, presentations, and client meetings
- Provide on-site and remote support; escalate and resolve issues in collaboration with IT teams
- Install, configure, and maintain firm-standard hardware and software
- Maintain computers, printers, and IT asset inventory
- Manage tickets using ServiceNow with accurate lifecycle tracking and user communication
- Support mobile technologies (iOS, iPadOS) and remote tools (Citrix, VPN)
- Collaborate with IT teams to support planned maintenance and project deployments
- Promote firmwide data security and compliance best practices
- Participate in user training, IT projects, and technology adoption efforts
Proficiencies
- Strong knowledge of Microsoft OS, Office Suite, Teams, and ServiceNow
- Experience with networking, cabling, and data communication devices
- Proficiency in document management systems like iManage/Work 10
- Familiarity with remote access platforms (Citrix, VPN)
- Understanding of data security and project management principles
Qualifications
- Associate’s or Bachelor’s degree preferred, or equivalent experience
- 3+ years of customer-facing IT support including hardware/software/networking
- 3+ years of LAN, WAN, and network systems management
- 3+ years of experience with client OS configuration and maintenance
- Prior experience in a law firm is required
Job Details
- Security Clearance Required: No
- Visa Sponsorship: Not considered
- Location: On-site or hybrid (no relocation assistance)
- Compensation: $65,000 – $86,000 base + bonus eligible
- Employment Type: Full-time with benefits
- Overtime Eligible: Yes
- Travel Required: None
Skills: vpn,it support,microsoft office,law firms,citrix,security,networking,service now
