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IT Support Specialist - Level 1

DynaGrid • Full-time • Lewisville, TX, US • 3m ago

Join Our Team at DynaGrid Construction Group, LLC!
Are you passionate about safety, efficiency, and delivering excellent service? DynaGrid Construction Group, LLC, a leading provider of construction services to the utilities market, is looking to expand our team! Headquartered in the Dallas Metroplex, we specialize in sitework and foundation work for Substations, Switch Stations, and Transmission Lines. Visit our website to learn more about our projects and values.

Role Highlights: The Level 1 IT Support Specialist is responsible for frontline technical support, ticket triage, and standardized hardware and software support across all DynaGrid locations. This role focuses on repeatable, documented issues and ensures accurate documentation and proper escalation when necessary. The position is execution-focused and does not include infrastructure design or advanced systems administration.

Shaping Impact: Your Key Responsibilities:

Respond to incoming support requests via phone, email, and ticketing system.
Log, track, and properly document all tickets in the IT tracking system.
Resolve common Tier 1 issues including password resets, account unlocks, MFA troubleshooting, printer issues, and basic connectivity problems.
Provide support for Microsoft 365 applications including Outlook, Teams, and Zoom.
Prepare and deploy new laptops and desktops following documented build procedures.
Maintain accurate asset inventory records.
Install approved software applications.
Escalate issues appropriately with detailed troubleshooting notes.
Provide basic onsite technology support for operational offices and jobsites.
Assist with IT inventory audits and equipment returns.

Your Unique Qualifications:

1–3 years of IT support experience.
Strong customer service and communication skills.
Ability to follow documented processes and procedures.
Experience with Windows 11 and Microsoft 365.
Basic understanding of networking concepts (IP, Wi-Fi, Ethernet).
Comfortable working onsite in a professional office environment.

Performance Expectations:

Proper documentation of 100% of tickets.
Resolve at least 70% of Tier 1 tickets without escalation within 60 days.
Meet established SLA response times.
Maintain accurate asset tracking records.
Contribute to continuous improvement of knowledge base documentation.

Physical Skills and Essential Requirements:

Ability to sit or stand for extended periods of time.
Ability to communicate effectively in person and over the phone

Benefits/Compensation:

Medical/Dental/Vision/401k Matching/PTO
Compensation commensurate with experience

Why Join DynaGrid?

Be part of a dynamic and enthusiastic team.
Work on impactful projects in the utilities sector.
Competitive pay and benefits.
Opportunity for growth and advancement

If you're ready to drive your career forward with a company that values energy, enthusiasm, and excellence, apply today!

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