Job: IT Support Specialist (Hybrid)
New York, NY
Job Description
As an IT Support Specialist, you will troubleshoot and resolve technical issues, assist users with core applications, and deliver exceptional customer service to internal users. This position is an excellent opportunity to gain valuable experience in a wellness company.
Key Responsibilities:
* Provide technical support for hardware, software, operating systems, mobility devices, and telecommunications issues.
* Collect information, open tickets, and resolve or escalate hardware/software requests.
* Assist users with core applications and standard software, addressing technical concerns and ensuring proper usage.
* Answer, evaluate, and prioritize incoming assistance requests via phone, email, and self-service tools.
* Maintain technical documentation and track details for incident resolution.
* Create and update documentation for support procedures and problem-resolution steps.
* Adhere to company policies, complete required training, and stay updated on industry standards.
Qualifications:
* 3+ years experience in IT; experience in the wellness industry is a plus.
* High school diploma required; Bachelor’s degree in Information Technology preferred.
Skills:
* Broad technical knowledge in troubleshooting and resolving hardware, software, operating systems, and telecommunications issues.
* Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
* Strong customer service focus with a commitment to delivering timely, professional solutions.
* Strong analytical, research, and troubleshooting abilities.
Preferred Skills
* Specialized training in IT support tools and applications.
* Familiarity with platforms like Zoom, Slack, etc.ta
