Internal IT / Systems Administrator
Location: NY
Reports to: Ops / Finance / Head of People
About The Role
We're looking for a hands-on Internal IT professional to own day-to-day technology support and help scale our systems as the company grows. This role blends front-line troubleshooting with infrastructure ownership, security, and strategic planning. You'll be the go-to person for employees and a key partner to leadership on IT decisions.
Key Responsibilities
Day-to-Day IT Support
- Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
- Troubleshoot hardware, software, network, and account issues
- Support cloud-based applications and SaaS tools used across the company
- Act as the primary IT contact for employees at both locations
Infrastructure & Systems Management
- Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations
- Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination
- Oversee networking, Wi-Fi, VPN, and connectivity between sites
- Coordinate with vendors, ISPs, and managed service providers as needed
- Ensure system reliability, performance, and scalability
Onboarding & Offboarding
- Set up new hires with hardware, accounts, permissions, and access
- Deprovision users and recover equipment during offboarding
- Document and continuously improve onboarding/offboarding processes
Security & Compliance
- Manage endpoint security, antivirus, patching, and updates
- Monitor and enforce security best practices across devices and applications
- Assist with access controls, MFA, and basic compliance requirements
- Respond to and remediate security incidents as needed
Cloud & Collaboration Tools
- Own and administer Box workspace (user management, permissions, structure)
- Build, organize, and maintain shared folders and workflows
- Support collaboration tools (e.g., email, chat, video conferencing)
IT Asset & Inventory Management
- Track IT assets (laptops, monitors, peripherals, licenses)
- Manage hardware lifecycle, replacements, and refresh planning
- Coordinate purchasing, receiving, configuration, and distribution of equipment
Strategic Planning & Improvement
- Partner with leadership on IT roadmap, budgeting, and tooling decisions
- Recommend improvements to systems, security, and workflows
- Document processes, standards, and internal IT knowledge
- Help scale IT operations as the company grows
Why Join Us
- Competitive salary: $100,000-$120,000. Compensation may vary based on factors including experience, education, and internal equity
- High ownership and visibility across the company
- Opportunity to shape IT strategy as we grow
- Collaborative, people-first culture
- This is a hybrid work environment with a minimum of three days per week onsite presence in our NYC office
Requirements
Qualifications
- You have 5+ years of experience in IT administration, system operations, or similar roles in a fast-moving tech environment
- Deep expertise in the Apple ecosystem — macOS and iOS administration, Apple Business Manager, MDM tools (e.g., Kandji, Jamf, Intune), and endpoint security
- Strong knowledge of Google Workspace, identity and access management (Okta, Entra or similar), and SaaS management best practices.Strong troubleshooting skills across hardware, operating systems, and SaaS tools
- Experience supporting both on-site and remote users
- Familiarity with networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Experience managing user accounts, permissions, and devices
- Comfortable working independently and owning IT end-to-end
Nice to Have
- Experience supporting multi-site offices
- Familiarity with Box administration and cloud file management
- Experience with MDM tools, identity management, or SSO
- Startup or small-company IT experience
- Basic scripting or automation skills
What Success Looks Like
- Employees get fast, friendly, and effective IT support
- Systems are secure, reliable, and well-documented
- Onboarding/offboarding is smooth and consistent
- IT infrastructure scales cleanly as the company grows
- Leadership has clear visibility into IT assets, risks, and needs
Benefits
NEON offers all of its full-time employees a robust range of benefits
- Get peace of mind with our comprehensive Health Care Plan, covering medical, dental, and vision expenses
- Secure your future with our Retirement Savings Plan, offering options like 401k and Roth IRA
- Stay protected with our Life Insurance Coverage, including both Basic and Voluntary plans, as well as AD&D
- Enjoy a healthy work-life balance with our Unlimited Vacation policy, sick days, public holidays, and office closure for winter break
- Take care of your loved ones with our Family Leave Options, including Parental and Caregiver Leaves
- Invest in your well-being through our Wellness Programs and Resources
About NEON
We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We do not discriminate in hiring based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We welcome applicants from all backgrounds and experiences.
The job description serves as a guide and is not an exhaustive list of duties; requirements may evolve with business needs. All requirements and skills are subject to change as business needs evolve.
Applicants in the U.S. have rights under Federal Employment Laws including the Family & Medical Leave Act, Equal Opportunity Employment, and the Employee Polygraph Protection Act. NEON is committed to providing reasonable accommodations for persons with disabilities. If you need accommodations for the job application, interview, or to perform essential job functions, please inform your NEON contact/recruiter.
