Internal IT / Systems Administrator

Location: NY

Reports to: Ops / Finance / Head of People

About The Role

We're looking for a hands-on Internal IT professional to own day-to-day technology support and help scale our systems as the company grows. This role blends front-line troubleshooting with infrastructure ownership, security, and strategic planning. You'll be the go-to person for employees and a key partner to leadership on IT decisions.

Key Responsibilities

Day-to-Day IT Support

Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
Troubleshoot hardware, software, network, and account issues
Support cloud-based applications and SaaS tools used across the company
Act as the primary IT contact for employees at both locations

Infrastructure & Systems Management

Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations
Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination
Oversee networking, Wi-Fi, VPN, and connectivity between sites
Coordinate with vendors, ISPs, and managed service providers as needed
Ensure system reliability, performance, and scalability

Onboarding & Offboarding

Set up new hires with hardware, accounts, permissions, and access
Deprovision users and recover equipment during offboarding
Document and continuously improve onboarding/offboarding processes

Security & Compliance

Manage endpoint security, antivirus, patching, and updates
Monitor and enforce security best practices across devices and applications
Assist with access controls, MFA, and basic compliance requirements
Respond to and remediate security incidents as needed

Cloud & Collaboration Tools

Own and administer Box workspace (user management, permissions, structure)
Build, organize, and maintain shared folders and workflows
Support collaboration tools (e.g., email, chat, video conferencing)

IT Asset & Inventory Management

Track IT assets (laptops, monitors, peripherals, licenses)
Manage hardware lifecycle, replacements, and refresh planning
Coordinate purchasing, receiving, configuration, and distribution of equipment

Strategic Planning & Improvement

Partner with leadership on IT roadmap, budgeting, and tooling decisions
Recommend improvements to systems, security, and workflows
Document processes, standards, and internal IT knowledge
Help scale IT operations as the company grows

Why Join Us

Competitive salary: $100,000-$120,000. Compensation may vary based on factors including experience, education, and internal equity
High ownership and visibility across the company
Opportunity to shape IT strategy as we grow
Collaborative, people-first culture
This is a hybrid work environment with a minimum of three days per week onsite presence in our NYC office

Requirements

Qualifications

You have 5+ years of experience in IT administration, system operations, or similar roles in a fast-moving tech environment
Deep expertise in the Apple ecosystem — macOS and iOS administration, Apple Business Manager, MDM tools (e.g., Kandji, Jamf, Intune), and endpoint security
Strong knowledge of Google Workspace, identity and access management (Okta, Entra or similar), and SaaS management best practices.Strong troubleshooting skills across hardware, operating systems, and SaaS tools
Experience supporting both on-site and remote users
Familiarity with networking fundamentals (LAN/WAN, Wi-Fi, VPN)
Experience managing user accounts, permissions, and devices
Comfortable working independently and owning IT end-to-end

Nice to Have

Experience supporting multi-site offices
Familiarity with Box administration and cloud file management
Experience with MDM tools, identity management, or SSO
Startup or small-company IT experience
Basic scripting or automation skills

What Success Looks Like

Employees get fast, friendly, and effective IT support
Systems are secure, reliable, and well-documented
Onboarding/offboarding is smooth and consistent
IT infrastructure scales cleanly as the company grows
Leadership has clear visibility into IT assets, risks, and needs

Benefits

NEON offers all of its full-time employees a robust range of benefits

Get peace of mind with our comprehensive Health Care Plan, covering medical, dental, and vision expenses
Secure your future with our Retirement Savings Plan, offering options like 401k and Roth IRA
Stay protected with our Life Insurance Coverage, including both Basic and Voluntary plans, as well as AD&D
Enjoy a healthy work-life balance with our Unlimited Vacation policy, sick days, public holidays, and office closure for winter break
Take care of your loved ones with our Family Leave Options, including Parental and Caregiver Leaves
Invest in your well-being through our Wellness Programs and Resources

About NEON

We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We do not discriminate in hiring based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We welcome applicants from all backgrounds and experiences.

The job description serves as a guide and is not an exhaustive list of duties; requirements may evolve with business needs. All requirements and skills are subject to change as business needs evolve.

Applicants in the U.S. have rights under Federal Employment Laws including the Family & Medical Leave Act, Equal Opportunity Employment, and the Employee Polygraph Protection Act. NEON is committed to providing reasonable accommodations for persons with disabilities. If you need accommodations for the job application, interview, or to perform essential job functions, please inform your NEON contact/recruiter.

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