****Note: We are unable to sponsor employment VISA for this position****
Role: IT Support Helpdesk
Location: New York (Locals Only)
Experience: 2 to 5 years ( L2 )
Duration: Long term
Responsibilities:
We are seeking 2 to 5 years IT Help Desk Support professional to provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. The ideal candidate will troubleshoot problems, ensure timely resolution, and deliver excellent end-user support
Cloud platforms (Microsoft 365, Google Workspace) Basic understanding of cyber security principles
IT certifications such as CompTIA A+, Network+, ITIL Operating Systems: Windows, macOS, Linux (basic administration & troubleshooting)
Networking Basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi issues
Software Support: MS Office / Microsoft 365, email clients, browsers
Ticketing Systems: ServiceNow, Jira, Zendesk, Fresh service.
User Account Management: Active Directory, password resets, group policies
Remote Support Tools: TeamViewer, Any Desk, RDP
