Company Description
At FS&CO, we believe design transforms lives. We don’t just create design—we champion it. Across our family of brands—Schumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Prints—we collaborate with the brightest talents in the industry to bring beauty to the world. From the finest quality fabrics and custom carpets to Green Wise-certified paints and high-end textile printing, our brands offer unmatched craftsmanship and exceptional service. We continuously strive to define the spaces that matter most to our clients.
Role Description
This is a full-time on-site role for an Information Technology Team Lead located in New York, NY. The IT Team Lead will be responsible for managing and leading the IT team, providing technical support, troubleshooting issues, and ensuring smooth operation of the company's information technology systems. The role also includes developing and implementing IT strategies, overseeing system maintenance, and ensuring the network's reliability and security.
Key Responsibilities
- Manage and mentor a team of Tier 1 and Tier 2 support specialists
- Monitor ticket queues and ensure SLA adherence and issue resolution
- Handle escalations and provide hands-on technical support when needed
- Maintain and improve internal documentation and the IT knowledge base
- Develop and optimize helpdesk workflows, ticket routing rules, and automation
- Identify trends in support issues and work with Tech Ops leadership on long-term solutions
- Collaborate with P&O on onboarding/offboarding processes
- Support endpoint management, asset lifecycle, and inventory accuracy
Qualifications
- Information Technology and Technical Support skills
- Team Management and Team Leadership skills
- Troubleshooting and problem-solving skills
- Excellent organizational and communication skills
- Ability to work on-site in New York, NY
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience in leading IT projects and teams is a plus
