Position Overview
We are seeking a resourceful and driven IT Support Specialist to join our team. This role is ideal for a technically skilled professional with a proactive mindset, strong problem-solving abilities, and a customer-first attitude.
Salary
Range: $55,000-65,000
Key Responsibilities
- Technical Support: Provide first-level support for hardware, software, and system issues across the organization.
- Asset Management: Maintain up to date asset information
- Employee onboarding/offboarding: Manage and maintain employee onboardings and offboarding
- Documentation: Create and maintain knowledgebase articles
- User Training: Provide basic training and guidance to end-users on using IT resources effectively and securely.
- Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
Skills and Qualifications
- Proven experience as a Helpdesk Technician.
- Demonstrated ability to work autonomously
- Experience in creating and maintaining technical documentation.
- Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
Certifications
Technical Proficiencies
- Ticketing Systems: Jira Service Management, Freshdesk, ServiceNow.
- Office Productivity Tools: O365, Slack, Monday
- Operating Systems: MacOS, Windows 11
Why Join Us?
You’ll be part of a team that values autonomy, continuous learning, and innovation. This is an opportunity to grow as a professional while making a meaningful impact on our IT operations and overall organizational efficiency.
