IT Desktop Support/Field Tech

DMC Primary Care • Full-time • Derry, NH, US • 4m ago

We are seeking a full-time Desktop Support Technician in Derry, NH. The successful candidate will be the primary field technician, delivering both remote and on-site support for desktop-computing technologies—workstations, laptops, tablets, docking stations, monitors, and peripherals—while providing backup coverage for the Healthcare IT Service Desk. When requested by the Network Engineer, the technician also supplies on-site smart-hands assistance for network infrastructure to keep caregivers productive and clinical operations running smoothly. This position is located in Derry, NH. This is not a remote position. Why Join DMC?

Join a stable, innovative, privately-owned business implementing the latest technologies.
Be part of a modern and growing healthcare organization where your ideas will be heard and your expertise put to use.
Learn with us! IT team members gain hands-on experience in projects and have access to Skillsoft Percipio (an online IT training platform) for continuous learning.
Propel your career forward in an environment where hard work is recognized and rewarded.

Key Responsibilities

Provide remote and on-site desktop support for Windows PCs, thin clients, laptops, tablets, docking stations, monitors, printers, scanners, VoIP phones, and other peripherals.
Deliver “smart-hands” assistance for network infrastructure—switches, access points, cabling, and rack work—under the direction of the Network Engineer.
Perform hardware lifecycle management: receipt, imaging, deployment, replacement, warranty coordination, and disposition of endpoint devices.
Maintain accurate asset inventory and update CMDB records as equipment is moved, added, or retired.
Serve as Tier-1 backup for the IT Service Desk: answer calls, triage tickets, and resolve issues during peak demand or staff absence.
Execute workstation and peripheral moves/adds/changes for new-hire setups, office build-outs, and clinic expansions.
Coordinate with vendors and OEMs (e.g., hardware manufacturers, copier vendors) to expedite repairs and RMAs.
Document all work—troubleshooting steps, resolutions, site visit notes, and asset changes—in Jira Service Management.
Contribute to knowledge base articles and standard operating procedures for both Service Desk and Desktop Support teams.
Uphold HIPAA and security best practices while working in clinical areas and handling protected health information (PHI).

Technology Environment

Windows Server, Active Directory, and Group Policy Management (on-prem)
Microsoft 365 hybrid (Exchange, Office, SharePoint)
vSphere and virtualization technologies
Cisco networking, VoIP, and security technologies
Veradigm Electronic Health Record (EHR) and Practice Management (scheduling, billing)
BeyondTrust remote access and remote support tools
Jira Service Management for IT service desk ticketing
Slack, Confluence, and other collaboration tools for IT

Required Education & Experience

Proven desktop and peripheral troubleshooting expertise in a multi-site environment
Ability to travel daily/weekly between clinical offices (valid driver’s license & reliable transportation)
Customer-first attitude with clear, patient communication skills
Ability to lift/carry up to 50 lbs., crawl under desks, and spend time on your feet during site visits
Working knowledge of Windows OS, Microsoft 365, PC imaging tools, and basic networking concepts
Strong organizational skills; can juggle break-fix tickets, scheduled deployments, and emergency calls

Preferred Education & Experience

Associate’s or Bachelor’s degree in Computer Science, IT, or a related technical field
2+ years’ experience in service desk/help desk or desktop support roles
Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundations, or similar
Prior healthcare experience and familiarity with HIPAA privacy & security regulations

Work Environment

On-site in Derry with regular travel to nearby DMC and DIC clinics
Collaborative, small-team culture focused on continuous learning
Close partnership with the IT Service Desk and Network Engineer to provide seamless 24×7 technology support

About DMC Primary CareDMC Primary Care/Derry Medical Center, a physician-owned, independent practice, has been providing comprehensive care for families in the greater Derry community since 1964. Offices are located in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham. For more information, visit DMCPrimaryCare.com.

We are an equal opportunity employer committed to fostering an inclusive and supportive workplace where individuals of all backgrounds, cultures, identities, and abilities feel valued and empowered to succeed.