Exemption Status:United States of America (Exempt)
$81,581 - $110,136 - $138,690
"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!
Job DescriptionSummary: The Client Implementation Manager develops, promotes and manages the overall vision, goals, strategies and objectives for the on-boarding and implementation process for new or existing clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provides day-to-day leadership and direction to provide exceptional service to clients
- Ensures that deliverables are on time, within budget, and meet the quality levels expected by Aspen's internal and external customers.
- Develops and maintains solid business relationships with assigned clients at the key decision-maker levels. Accountable for seamless transitions.
- Provides support when developing presentations for internal and external audiences.
- Develop associates to meet the current and future needs of the organization. Model and cultivate associate behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.
- Ensures associates are aware of implementation schedules, individual accountabilities, and the competencies critical to successful job performance.
- Partners with other business units to effectively resolve customer issues and inquiries
- Managing the client implementation scrum team
- Creating standard templates for implementation tickets
- Establishing configuration standards to streamline implementations
- Establishing development backlog specifically for implementation needs. E.g. Config tools
- Establishing process improvements to implementations
- Establishing deliverables focused on Testing/Quality
Supervisory Responsibilities Manages staff in the assigned segment area. Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
Client ResponsibilitiesThis is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; Respond promptly to client needs; Solicit client feedback to improve the implementation process; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's degree or equivalent and three (3) years related experience in a healthcare or PBM environment, or equivalent combination of education and experience. A minimum of two (2) years of previous experience managing and/or supervising a staff with responsibility for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Computer Skills Intermediate/advanced skills with MS Office (Word, Excel, PowerPoint), MS Project, MS Outlook and Visio.
Certificates, Licenses, Registrations None required.
Other Skills and Abilities Working knowledge of "PBM" or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities. Excellent interpersonal skills, written and verbal communication and group presentation skills.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Customer/Client Focus - Shows solid grasp of characteristics and needs of both internal and external customers, interacts directly with customers, takes personal responsibility to ensure that customers' concerns and needs are fully understood and addressed, and follows up to ensure customer satisfaction.
Continuous Improvement of Products and Processes - Identifies new possibilities for improvements in products, services and processes, continually works to improve overall value and customer satisfaction, uses measurements to track effectiveness and drive improvement efforts, and finds better ways to use existing technologies and resources.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others
to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Interpersonal Effectiveness - Demonstrates good people skills by showing a commitment to teamwork, resolving conflicts effectively and with respect for others' viewpoints, respecting differences and building strong relationships and networks.
Problem Solving - Analyzes problems logically to identify root causes, seeks input from a wide range of sources, asks insightful questions and formulates effective solutions.
Results-Oriented Management - Translates vision and objectives into concrete action steps, sets priorities for use of resources by focusing on actions with optimal impact for the business, identifies obstacles to plans and takes steps to resolve them, communicates and implements realistic, effective plans with clear objectives and milestones.
Change Management - Exemplifies a positive, proactive response to change, fully grasps and articulates the envisioned results of the change process, keeps others informed about events and trends that may impact the organization, and involves others in the change process to maximize buy-in and minimize stress.
Team Leadership - Fosters teamwork by clearly communicating goals and direction, building team spirit, encouraging positive working relationships, and encouraging individuals to take on new roles that draw fully on their talents.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with department goals.
Negotiation - Maintains focus on both the goals and the process of negotiation, asserts own objectives while demonstrating concern for others' priorities and perspectives, and effectively negotiates for results.
Political Savvy - Recognizes issues of power and politics that may impact a project or decision and handles them with diplomacy and ease; skillfully deals with roadblocks in order to facilitate progress while maintaining good working relationships.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is in an office setting and is exposed to moderate noise (examples: business office with computers and printers, light traffic).
Working HoursThis is an exempt level position requiring one to work the hours needed to get the job done. Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. This may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00 AM to 5:00 PM.
TravelThis position may require domestic travel as well as attendance at various local conferences and meetings.
The Perks:- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers
MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.
Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
