IT Support Specialist II

Location: Chandler, AZ

Business Units: Qualastat & C.E. Precision Assemblies

This is a full-time onsite position located in Chandler, AZ.

Position Summary

The IT Support Specialist II serves as the primary on-site technical resource supporting employees across the Qualastat and C.E. Precision Assemblies business units. This role provides hands-on support for end users, desktop systems, network connectivity, and general IT infrastructure within a Windows-based environment.

This individual will troubleshoot day-to-day technical issues, support hardware and software deployments, and assist with maintaining reliable and secure IT systems that support business operations. The role works closely with corporate IT resources, local leadership, and external vendors to ensure technology solutions remain stable, secure, and aligned with operational needs.

The ideal candidate is a proactive problem solver who enjoys supporting users, improving processes, and contributing to IT projects that enhance productivity and system reliability.

Key Responsibilities

End-User Support

Provide on-site technical support for employees across both business units
Troubleshoot hardware, software, printer, and network connectivity issues
Support Windows 10 and Windows 11 desktops and laptops
Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Support mobile devices, VoIP systems, and telecommunications platforms
Configure and troubleshoot printers and scanners
Document issues and resolutions within the service management system

Systems & Infrastructure Support

Assist with workstation imaging, deployment, and lifecycle management
Support Active Directory user management including account provisioning and access changes
Assist with endpoint security, patching, and system updates
Support network troubleshooting in coordination with corporate IT resources
Maintain hardware inventory and assist with asset tracking
Support backup systems and endpoint protection tools

IT Operations & Projects

Assist with hardware upgrades, deployments, and system improvements
Support networking, cabling, and infrastructure updates within the facility
Coordinate with external vendors when required
Participate in local IT improvement initiatives that increase system reliability and efficiency
Maintain documentation of systems, processes, and configurations

Required

Skills & Experience

3-5 years of experience in desktop or IT support roles
Experience supporting Windows 10 and Windows 11 environments
Knowledge of Microsoft 365 applications and administration
Experience with Active Directory user management
Strong troubleshooting skills across hardware, software, and networking issues
Experience supporting printers, scanners, and office equipment
Strong communication and customer support skills

Preferred

Experience with Jira Service Management or similar ticketing platforms
Familiarity with endpoint security tools and patch management processes
Experience supporting VoIP or telecommunications systems
Experience working in a manufacturing or production environment

What This Role Looks Like Day-to-Day

This role supports approximately [insert employee count] employees across two business units operating within the same facility.

A typical week may include:

Responding to end-user support requests and troubleshooting technical issues
Setting up and deploying laptops and workstations for new hires
Supporting printers, scanners, and production floor systems
Assisting with Microsoft 365 access or account issues
Coordinating with vendors or corporate IT on network or infrastructure changes
Participating in occasional technology upgrades or improvement projects

This role is ideal for someone who enjoys hands-on technical work, interacting with users, and helping technology run smoothly in a growing organization.

Salary Range

$55,000 – $65,000 annually, depending on experience.

Trexon

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