College Medical Center Phoenix is proud to be the newest addition to College Health Enterprises. We are dedicated to delivering the highest quality of customer service with warmth, friendliness, and organizational pride. Join a team that provides a respectful environment, flexibility, a close-knit group, and the autonomy to utilize your knowledge and experience.
Job Summary
College Medical Center Phoenix is looking for a Service Desk Technician 1 to provide entry-level to intermediate level 1 technical support of desktop computers, laptops, applications, and other systems. This is a customer service role for all employees employed by College Medical Center Phoenix. You will field incoming requests to the Service Desk via both telephone and e-mail tickets to ensure a courteous, timely, and effective resolution of end-user issues. The position does require a 7-day call rotation every 4-5 weeks.
Job Qualifications:
- High School Graduate or GED required
- Possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft
- Ability to communicate effectively, both written and oral, is imperative, as well as efficient and accurate typing skills.
- Ability to provide excellent customer service that results in high customer satisfaction
- Ability to troubleshoot and identify why a PC is performing a certain behavior.
- A Level One Fingerprint Card is required
Job Specific Duties:
- Test fixes to ensure the problem has been adequately resolved.
- Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, e-mail, installing hardware, implementing file backups, and configuring systems and applications. (big Windows environment)
- Add, remove, or update user account information.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Performs interface, application, and network monitoring using several utility management systems, and creates applicable work orders Escalate problem (when required) to the appropriately experienced technician
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Perform basic Cerner troubleshooting
- Provide production support on a 24x7 basis as part of an on-call rotation
Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
