Medical Assistant / Patient Coordinator
**Full-Time | Boutique Dermatology Practice | San Francisco, CA**
**Immediate Opening | Medical Experience Not Required | Opportunity for Career Growth**
We are seeking a highly motivated, meticulous, organized multitasker who takes exceptional pride in their work to join our boutique dermatology practice in San Francisco.
We welcome applicants from two backgrounds:
- **Recent college graduates and pre-medical or pre-nursing candidates** interested in gaining meaningful clinical experience before pursuing further education.
- **Experienced professionals from restaurants, spas, salons, luxury retail, hospitality, or store management** seeking a career transition into healthcare and an opportunity for long-term professional growth, potentially into an Office Manager or Practice Manager role.
**Prior dermatology or medical assistant experience is NOT required. We are happy to train the right candidate.**
We place a high value on intelligence, initiative, professionalism, exceptional customer service, attention to detail, and a positive, solutions-oriented attitude.
Position Details
Position: Full-Time, In-Person
Location: Union Square, San Francisco, CA
**Schedule:**
- Monday–Thursday: 9:30 AM–5:30 PM
- Friday: 9:30 AM–2:00 PM, with the opportunity to work until 5:30 PM
- Schedule flexibility is available on Fridays only.
**Commitment:** Minimum one year required. Longer-term employment is strongly encouraged and offers opportunities for increased responsibility and potential advancement.
**Start Date:** Immediate. Priority given to local candidates available to begin next week.
**Benefits:** Available
**APPLICATIONS MUST INCLUDE BOTH A RESUME AND COVER LETTER.**
About Our Practice
Dr. Caren Campbell Dermatology is a physician-owned, boutique dermatology practice providing medical, surgical, and cosmetic dermatology in San Francisco.
Unlike traditional high-volume, insurance-based practices, we operate on a direct-pay model, allowing us to spend more time with fewer patients and provide highly individualized care.
Our patients are primarily busy professionals who value excellent medical care, efficiency, clear communication, and an exceptional service experience.
We combine the professionalism and precision of medicine with the personalized service of a boutique hospitality environment.
As a small, single-physician practice, our team members take on a variety of responsibilities, including medical assisting, reception, patient coordination, and administrative operations.
The ideal candidate is someone who enjoys learning, anticipates needs, takes ownership of their responsibilities, and finds satisfaction in helping a small business run smoothly.
## Responsibilities
### 1. Medical Assistant & Clinical Support
- Greet and room patients, confirm their reason for visiting, and obtain relevant medical histories, medication lists, and allergies.
- Document patient encounters and assist with clinical notes in the electronic health record (EHR).
- Prepare examination rooms, instruments, supplies, and consent forms.
- Anticipate the physician's needs for scheduled and unscheduled procedures.
- Assist with medical and surgical dermatology procedures, including biopsies, excisions, cryotherapy, and other minor procedures.
- Assist with cosmetic procedures, including Botox/Dysport, fillers, and laser treatments.
- Take standardized before-and-after photographs.
- Review physician-approved skincare recommendations, treatment instructions, and pre- and post-procedure care.
- Coordinate prescriptions, pathology and laboratory orders, and patient follow-up under physician direction.
- Track outstanding clinical tasks and ensure appropriate follow-through.
- Perform appropriately delegated clinical tasks after necessary training.
- Maintain clean, organized, and fully stocked examination and procedure rooms.
- Clean and sterilize medical instruments according to established protocols.
### 2. Patient Coordination & Customer Service
- Warmly greet patients and create a welcoming, professional environment.
- Answer phone calls, emails, and patient inquiries promptly and professionally.
- Schedule appointments and coordinate patient follow-ups.
- Explain appointment types, pricing, and practice policies clearly and confidently.
- Assist patients with registration, paperwork, and patient portal access.
- Process payments and coordinate checkout.
- Provide knowledgeable, professional guidance regarding skincare products and available services, within the scope of training.
- Address routine patient concerns with empathy, professionalism, and sound judgment.
- Maintain patient confidentiality and adhere to HIPAA and applicable privacy requirements.
### 3. Administrative & Practice Operations
- Maintain medical supply and skincare inventory, including ordering, restocking, and tracking deliveries.
- Coordinate with pharmacies, laboratories, vendors, and equipment service providers.
- Maintain accurate records and ensure outstanding administrative tasks are completed.
- Troubleshoot routine scheduling, patient portal, and office technology issues.
- Assist with documenting and improving administrative and clinical workflows.
- Maintain organized office systems, procedure setup guides, and training materials.
- Identify opportunities to improve efficiency and the patient experience.
- Assist with special projects and other practice needs.
### 4. Potential Leadership & Office Management Growth
For candidates interested in long-term employment, particularly those with previous management experience, there may be opportunities to grow into an Office Manager or Practice Manager role.
Additional responsibilities could include:
- Supervising and training medical assistants and administrative staff.
- Overseeing daily office operations and patient scheduling.
- Managing inventory, vendor relationships, and office purchasing.
- Improving office systems, workflows, and standard operating procedures.
- Coordinating staff schedules and administrative priorities.
- Monitoring task completion and team accountability.
- Assisting with operational planning and practice development.
- Helping implement new technology and improve overall practice efficiency.
**Advancement would depend on demonstrated performance, leadership ability, practice needs, and mutual interest.**
## Qualifications
**We welcome candidates with either a healthcare-oriented educational background or substantial professional customer service experience.**
### Education & Experience
- College degree preferred, OR significant work experience in restaurant, spa, salon, retail, hospitality, or other service-oriented industries.
- Pre-medical and pre-nursing applicants are encouraged to apply.
- Candidates with restaurant management, store management, spa management, or other supervisory experience are strongly encouraged to apply.
- Dermatology or prior medical experience is not required.
- A genuine interest in healthcare, patient service, and professional development is essential.
### Essential Skills & Qualities
**Exceptional Attention to Detail**
Takes pride in accuracy, thoroughness, organization, and producing high-quality work.
**Initiative & Ownership**
A self-starter who recognizes what needs to be done, takes responsibility, and completes tasks without repeated reminders.
**Strong Communication & Customer Service**
Warm, articulate, empathetic, and professional. Comfortable interacting with discerning patients and addressing concerns respectfully.
**Organization & Multitasking**
Able to manage competing priorities and multiple projects efficiently without losing track of details.
**Problem-Solving & Critical Thinking**
Able to identify issues, investigate solutions, and exercise sound judgment independently.
**Reliability & Professionalism**
Consistently punctual, dependable, respectful, and able to maintain appropriate professional boundaries.
**Adaptability & Teamwork**
Comfortable switching between clinical, administrative, and patient-facing responsibilities throughout the day.
**Accountability & Follow-Through**
Takes ownership of assigned tasks and ensures they are completed accurately and in a timely manner.
**Intellectual Curiosity & Willingness to Learn**
Interested in expanding knowledge of dermatology, medical procedures, skincare, and clinical operations.
**Leadership Potential**
For those seeking long-term growth, the ability to develop systems, oversee others, manage priorities, and improve practice efficiency is highly valued.
## Why Join Our Practice?
- Work directly with a board-certified dermatologist in a small, physician-owned practice.
- Gain exposure to medical, surgical, and cosmetic dermatology.
- Receive hands-on training and develop valuable clinical and administrative skills.
- Develop experience in patient communication, medical documentation, and clinical operations.
- Learn how a successful boutique medical practice operates.
- Work in an environment that values exceptional customer service, initiative, accountability, and attention to detail.
- For longer-term candidates, potentially advance into a leadership or practice management position.
**Whether you are an aspiring physician or nurse seeking clinical experience, or an experienced hospitality, retail, restaurant, or spa professional interested in transitioning into healthcare, we welcome your application.**
## How to Apply
**Please submit BOTH a RESUME and COVER LETTER.**
In your cover letter, please include:
1. Why you are interested in joining our dermatology practice.
2. Your relevant educational, customer service, management, or healthcare experience.
3. Your professional goals and interest in clinical experience and/or long-term career growth.
4. Confirmation that you can work the stated schedule and commit to at least one year.
5. Your earliest available start date.
**We are interviewing immediately and prioritizing candidates already located in the San Francisco Bay Area who are available to begin next week.**
