Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works in La Jolla, CA supporting our Operations team in the Cancer Diagnostics division.
We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.
Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular-based solutions.
Position Overview
The Manager, Product Support role will lead a diverse team within Operations responsible for Design Transfer of new products, post-launch product support, complex issue resolution, process improvement/enhancement, and risk mitigation activities primarily within next-generation sequencing (NGS). This role will be responsible for study design, execution, reporting and will equip, staff, and establish systems and procedures in close coordination with R&D, Manufacturing, Supply Chain, and other stakeholders. The Manager, Product Support role will oversee cross-functional projects and implement best practices to ensure the area meets business needs and will lead the Manufacturing Sciences team by setting direction and creating a work environment that encourages goal realization and employee growth.
Essential Duties
Include but are not limited to the following:
Serve as Operations core team member for new product pipeline projects collaborating with R&D in developing, transferring, scaling, and validating manufacturing processes and quality control test methods for commercial release as part of Design Transfer.
Oversee activities related to developing, qualifying, and troubleshooting analytical and functional test methods, manufacturing processes, and materials associated with oligonucleotides, enzymes, antibodies, and molecular biology reagents used in complex molecular diagnostics products.
Lead and support troubleshooting of Out Of Specifications (OOS), non-conformances (NCMRs), and corrective action preventive action (CAPA) plans through root cause investigation, experiment design, study execution, data analysis, and reporting.
Provide technical leadership and assistance in Supplier Change Requests (SCR), raw material feasibility, alternative supply evaluation, and risk mitigation activities.
Generate clear and accurate experimental protocols, draft procedures, characterize and develop test methods and test method improvements summarizing activities through technical or investigative reports.
Provide needed visibility and supporting information to assist leadership in prioritization of projects based on changing functional needs, resource capacity constraints, risk exposure, and ensuring clarity in project interdependencies.
Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Minimum Qualifications
Bachelor's degree in Chemistry, Molecular Biology or a field related to the essential duties of this role; or an Associate's degree and 2 years of relevant experience in Chemistry, Molecular Biology or field related to the essential duties of this role in lieu of bachelor’s degree.
Preferred Qualifications
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is $114,000.00 – $228,000.00. In specific locations, the pay range may vary from the range posted.
