JOB DESCRIPTION – PARTS SALES CLERK / CUSTOMER SERVICE
This position works under the supervision of the Owners and Managers of Rogue Enterprise, LLC and is responsible for acting as a liaison between customers and the company. Assists with complaints, orders, account questions, inventory, and other duties as assigned.
Experience
• 1-3 years of experience in parts sales / Commercial Truck Preferred
Job Purpose
Assist Customers with purchase of parts and is responsible for the daily inquiries of customers.
Primary Duties and Responsibilities:
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a malfunction occurs.
• Handle product recalls
• Sell products and services.
• Work to ensure purchased items are being delivered in a timely manner.
• Close out or open call records.
Office Duties and Responsibilities:
• Use computer programs such as word processing, spreadsheet, and database programs for sales.
• Sort incoming orders and courier deliveries for distribution
• Forward incoming general e-mails to appropriate staff members
• Forward voice mail from general mailbox to the appropriate staff member
Qualifications:
• Be familiar with all the parts and assemblies often related to the Dump Truck industry.
• Must have experience in customer service and or parts sales.
• Must have good computer skills i.e MS Office / Excel / Data base programs like Fishbowl or Dealer Trax.
• Must be acquainted with taking orders and receiving credit card info.
Education
• High School Diploma, or Equivalent
Knowledge, skills and abilities Proficiency in the use of computer programs for:
• Microsoft Word
• Databases / Fishbowl, Dealer Trax or other ERP Software
• Excel Spreadsheet
• E-mail
• Internet
Knowledge, skills and abilities: Experience working in:
• Parts sales (preferred)
• Customer Service (preferred)
• Shipping / Receiving
• Warehouse / Inventory
Personal characteristics
All Staff need to:
• Behave Ethically: Understand ethical behavior and business practices and ensure behavior is consistent with these standards and align with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Experience
• 1-3 years of experience in parts sales.
