Pay: $17.00 - $20.00 per hour
Job description:
Wyndham Anaheim Hotel
Anaheim, CA
Full-Time | Flexible Schedule Required
Role Summary
As a Front Desk Agent, you’ll be the first point of contact for our guests—handling check-ins/outs, answering questions, resolving issues, and creating a warm, efficient arrival and departure experience.
What You’ll Do
Greet guests, complete check-in/check-out, and issue keys in the PMS (Opera)Handle room assignments, special requests, and same-day changes; coordinate with Housekeeping & Engineering.
Process payments, verify IDs, post charges, balance cash/credit, and follow PCI procedures.
Answer phones and messages; make/modify/cancel reservations per policy.
Proactively resolve guest concerns; escalate to MOD when needed; document issues and follow up.
Promote hotel amenities, loyalty programs, and local offerings; upsell room types when appropriate.
Maintain a tidy, professional front desk and lobby; complete shift checklists and pass-downs.
Adhere to safety, security, and confidentiality standards; follow brand and hotel SOPs.
What You Bring
1+ year customer service experience; hotel front desk/reservations preferred.
Comfortable with computers/PMS, email, and basic Excel/Word.
Clear, friendly communication; bilingual (English/Spanish) a plus.
Calm under pressure; accurate with details and cash/credit handling.
Ability to stand for long periods, lift/push up to 25 lbs, and work nights/weekends/holidays as scheduled.
High school diploma/GED; eligibility to work in the U.S.
Schedule
Shifts may include AM, PM, overnight, weekends, and holidays.
Typical shifts: 12am -7 am(subject to business needs).
Job Type: Full-time
Benefits:
401(k)
Employee discount
Health insurance
Paid time off
