Patient Care & Community Outreach Coordinator
Chiropractic Wellness Center | Healthcare | Customer Service | Community Outreach | Marketing
Our growing chiropractic wellness clinic is looking for an energetic, organized, and people-focused Patient Care & Community Outreach Coordinator to join our team.
This is a dynamic role that combines front desk patient care, patient communication, scheduling, sales, internal marketing, and community outreach. The ideal candidate enjoys working with people, building relationships, staying organized, solving problems, and helping patients take action toward better health.
You’ll spend part of your time inside the clinic working directly with patients and supporting the front desk, and part of your time helping with internal marketing and out in the community building relationships and introducing people to our clinic.
This position is ideal for someone who is a strong communicator, takes initiative, follows through, and genuinely enjoys helping people.
No healthcare experience required — full training provided.
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Job Responsibilities
Patient Care & Front Desk
• Welcome patients and provide a warm, professional experience from the moment they arrive
• Assist with patient check-in, check-out, scheduling, and appointment coordination
• Answer phones, respond to emails, and communicate with patients in person
• Help patients understand their appointments, schedules, and next steps
• Assist with keeping patients on track with their recommended visits and clinic commitments
• Provide excellent customer service and build strong relationships with patients
• Help guide patients through therapy flow, including assisting patients on and off therapy equipment as directed by clinical staff
• Maintain an organized, clean, and efficient front desk and patient area
• Provide support to the rest of the clinic team as needed
Patient Communication, Sales & Internal Marketing
• Communicate with new and existing patients by phone, email, and in person
• Follow up with prospective patients and help schedule consultations
• Follow up with past patients to help reconnect them with the clinic
• Help patients understand their care options and confidently make decisions about moving forward
• Clearly communicate the value of our services and help patients understand available payment and financing options
• Follow up consistently with patients and leads rather than allowing opportunities to fall through the cracks
• Help promote the clinic's services, events, workshops, and special programs to existing patients
• Educate patients about additional services and opportunities available within the clinic
• Help create awareness and excitement around clinic promotions, events, and patient referral opportunities
• Encourage patient participation in clinic events, wellness programs, and community initiatives
• Assist with internal marketing activities designed to increase patient engagement, referrals, and retention
• Help identify opportunities to improve the patient experience and increase patient involvement with the clinic
• Build trust and motivate patients to take action toward their health and wellness goals
Community Outreach & Marketing
• Visit local businesses to introduce our clinic and build community relationships
• Develop relationships with businesses, organizations, and community members
• Attend networking events, health fairs, 5Ks, and other community events
• Help coordinate and support internal and external marketing events
• Help organize community outreach opportunities
• Represent the clinic professionally and enthusiastically throughout the community
• Follow up with contacts and opportunities generated through community outreach
• Participate in presentations or health talks when appropriate and as directed by the clinic
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Qualifications
We are looking for someone who is great with people AND great at getting things done.
• Strong communication and interpersonal skills
• Friendly, outgoing, and comfortable talking to new people
• Comfortable speaking in front of groups and representing the clinic professionally
• Excellent organization and follow-through
• Strong problem-solving and multitasking abilities
• Able to take initiative without needing to be constantly directed
• Comfortable having conversations about healthcare, patient needs, and the cost of care
• Comfortable asking for the appointment and helping people make decisions
• Ability to build trust and develop long-term relationships
• Strong customer service skills
• Basic computer skills and ability to learn new software and technology
• Comfortable using email and social media
• Bilingual Spanish required
• Reliable transportation required for community outreach and events
Healthcare, chiropractic, sales, customer service, marketing, or outreach experience is helpful but not required. We provide training.
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Personality Fit
The right person for this position is:
• Outgoing – You enjoy talking to people and aren't afraid to start a conversation.
• Organized – You can keep track of appointments, follow-ups, details, and multiple responsibilities.
• Proactive – You see what needs to be done and take action without always being asked.
• Reliable – You follow through on commitments and don't let things fall through the cracks.
• People-focused – You genuinely care about creating a great experience for patients.
• Confident – You're comfortable communicating with patients, businesses, and community members.
• Motivated – You enjoy working toward goals and seeing the results of your efforts.
• Adaptable – You can move between front desk responsibilities, patient conversations, marketing activities, and community outreach throughout the week.
• Solution-oriented – When there's a problem, your first instinct is to figure out how to solve it.
• Persuasive without being pushy – You can confidently explain value, encourage action, and help people make decisions while maintaining a genuine, caring approach.
If you are someone who enjoys people, communication, organization, marketing, and taking initiative, you may be a great fit for this position.
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Schedule
• Full-time – approximately 40 hours per week
• Monday–Friday
• Schedule may need to align with clinic treatment hours
• Occasional mornings, evenings, or weekends for networking events, 5Ks, health talks, and other community outreach activities
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Why This Role Matters
Our clinic exists to help people live healthier, more active lives.
The Patient Care & Community Outreach Coordinator plays an important role both inside and outside the clinic.
Inside the clinic, you'll help make sure patients feel welcomed, supported, organized, and engaged with their care.
You'll also help keep patients connected to everything our clinic has to offer—from services and wellness programs to events, workshops, and referral opportunities.
Outside the clinic, you'll help us build relationships and introduce more people in our community to the services we provide.
This isn't a position where you'll simply sit behind a desk. You'll be interacting with patients, talking with businesses, supporting marketing efforts, attending events, making calls, solving problems, and helping people take the next step toward better health.
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Benefits
• 401(k) retirement plan
• Supplemental accident insurance
• CHAMP Plan (increases take-home pay with $0-copay healthcare)
• Free chiropractic care and therapies
• Paid training
• Professional development opportunities
• Opportunity for growth within a rapidly expanding practice
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Our Mission
We believe in helping people take control of their health and live healthier lives.
If you're looking for a position where you can work with people, build relationships, develop professionally, contribute to marketing, and make a real difference in someone's healthcare experience, we encourage you to apply.
Join our team and help us make a difference both inside our clinic and throughout our community.
**If this sounds like the opportunity for you, please email your resume along with a brief description of yourself**
