The Quality Assurance Officer (QAO) is accountable for the development, implementation and ongoing monitoring of the quality assurance and control systems in strict compliance with the Florida Office of Compassionate Use Medical Marijuana Program and our internal quality assurance standards. The QAO will primarily be charged with managing procedures and processes pertaining to incidents, complaints, deviations and recalls, as well as investigating diversion threats or reportable incidents, including discrepancies during transport. Any investigation related to suspected diversion will be conducted by the QAO in coordination with the Chief Security Officer/Security Director and Patient Care Director (or Coordinator). After the conclusion of the investigation, the QAO will make a recommendation to amend the Dispensing Organization’s SOPs to prevent similar future incidents.
In Addition To Incident Management, The QAO Will
- Oversee both quality control and quality assurance
- Establish and enforce quality assurance standards providing technical and regulatory services in growing inputs, packaging and production of medical marijuana products
- Support continuous quality improvement through creation of specifications and performance and oversight of various auditing and investigation actions
- Review regulations, documents, and reports pertaining to the Department of Health Office of Compassionate Use, as well as any future regulations or oversight
- Develop, update and maintain Standard Operating Procedures and Operations Manuals
- Interact with Patient Care Director to create a cohesive well run quality assurance program
- Oversee and assist in quality control with critical/technical review of documents, test results, procedures and production equipment
- Apply technical knowledge to troubleshoot production issues
- Investigate product non-conformances; conduct material reviews for complaints, and document findings and responses
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
The Company is committed to providing an accessible and barrier-free environment. Please advise Human Resources if you require accommodation during any part of the recruitment process.
Eligible candidates for the QAO position will have at least five years experience as a Quality Assurance Manager in a regulated environment including experience conducting records management, inventory audits, and developing and enforcing corrective action plans. Candidates must demonstrate proficiency in quality assurance systems, documentation and testing methods and have experience establishing and maintaining version controlled standards and workflows.
All candidates must be at least 21 years of age and be able to pass an FBI background check. A background in chemistry and plant biology is preferred as well as prior experience working within the medical marijuana industry.
