This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13615057
- POSITION**: IT Support Engineer Level 1 Spartan Aerospace Group
- WORK LOCATION:** In Office
- GROUP LEVEL:** This position is on site but reports to our group level
Spartan IT Director.
- DESCRIPTION**: The IT Support Engineer Level 1 is the first point of
contact for end-user technical support and foundational systems
management. You will be responsible for resolving hardware and software
issues, managing access and credentials, and ensuring endpoints remain
secure and fully patched. This role heavily emphasizes Just-in-Time
(JIT) documentation and leverages a modern, cloud-first IT stack to
automate and track IT operations.
Qualifications & Requirements
- EDUCATION & EXPERIENCE**:
- High School diploma or equivalent required; Associates or Bachelors
degree in Information Technology, Computer Science, or a related
field is preferred
- 1-2 years of experience in an IT Helpdesk, Technical Support, or
equivalent customer-facing technical role.
Technical Skills
Operating Systems: Solid understanding and hands-on troubleshooting
experience with Windows
Operating Systems (Windows 10/11). Preferred: Basic knowledge of Linux
operating systems.
- Networking: Foundational understanding of basic networking concepts,
including TCP/IP, DNS, DHCP,
and basic firewall policy troubleshooting.
- IT Stack Familiarity: Hands-on experience with, or strong conceptual
understanding of, the following
Tools (or Industry Equivalents)
- Microsoft 365 & Azure
- RMM Platforms (NinjaOne preferred)
- Documentation & Vaulting tools (ITGlue, MyGlue)
- Security/SIEM Tools (Todyl Security, MXDR, Vulnerability Scanners)
- Phishing & Awareness Training platforms (Ninjio)
**CERTIFICATION (Preferred)**
- CompTIA A+ (Strongly preferred)
- Microsoft 365 Certified: Fundamentals (MS-900)
- Other relevant foundational IT or security certifications (e.g.,
CompTIA Network+, Security+, or Azure
Fundamentals) are a plus.
**SOFT SKILLS & ATTRIBUTES**
- Exceptional customer service skills with the ability to translate
technical concepts to non-technical
staff.
- Strong analytical and problem-solving mindset.
- Dedication to meticulous documentation and process adherence,
particularly in a highly regulated
aerospace/defense environment.
- Ability to prioritize and manage multiple tickets efficiently
without sacrificing quality of care
Helpdesk & End-user Support
- Serve as the primary responder for inbound technical support
requests via the NinjaOne ticketing
system.
- Troubleshoot and resolve basic software, hardware, and connectivity
issues for local and remote
employees.
- Assist end-users with secure credential sharing, password
management, and self-service SOP
generation utilizing MyGlue.
- Support user onboarding and offboarding processes, including
workstation provisioning and access
management.
**ENDPOINT & RMM ADMINISTRATION**
- Utilize NinjaOne (FedRAMP RMM) to monitor endpoint health, deploy
software, and execute approved automation scripts.
- Assist in executing vulnerability management and patch management
schedules across all managed devices. ? Adhere to strict change
management and control procedures before applying system
modifications.
**CLOUD & SYSTEMS ADMINSTRATION**
- Perform basic administrative tasks within Microsoft365 and Azure
(Entra ID), such as password resets, group membership updates, and
license allocation.
- Support Windows Operating Systems environments, applying
troubleshooting steps for OS-level errors, performance issues, and
application crashes.
**SECURITY & COMPLIANCE**
- Monitor aily alerts from Todyl Security (SIEM, MXDR) and escalate
critical threats or vulnerability scan findings to senior engineers.
- Assist in administering the Ninjio End User Cybersecurity Awareness
Training platform, ensuring user participation and tracking
compliance.
- Apply basic knowledge of firewall policies, data protection
protocols, and network segmentation to maintain a secure
environment.
**DOCUMENTATION MANAGEMENT**
Adopt a Just-in-Time (JIT) documentation methodology, ensuring that
knowledge base articles are created or updated at the exact moment a
novel issue is resolved.
Maintain highly accurate, stand
