This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13615057

POSITION**: IT Support Engineer Level 1 Spartan Aerospace Group
WORK LOCATION:** In Office
GROUP LEVEL:** This position is on site but reports to our group level

Spartan IT Director.

DESCRIPTION**: The IT Support Engineer Level 1 is the first point of

contact for end-user technical support and foundational systems

management. You will be responsible for resolving hardware and software

issues, managing access and credentials, and ensuring endpoints remain

secure and fully patched. This role heavily emphasizes Just-in-Time

(JIT) documentation and leverages a modern, cloud-first IT stack to

automate and track IT operations.

Qualifications & Requirements

EDUCATION & EXPERIENCE**:
High School diploma or equivalent required; Associates or Bachelors

degree in Information Technology, Computer Science, or a related

field is preferred

1-2 years of experience in an IT Helpdesk, Technical Support, or

equivalent customer-facing technical role.

Technical Skills

Operating Systems: Solid understanding and hands-on troubleshooting

experience with Windows

Operating Systems (Windows 10/11). Preferred: Basic knowledge of Linux

operating systems.

Networking: Foundational understanding of basic networking concepts,

including TCP/IP, DNS, DHCP,

and basic firewall policy troubleshooting.

IT Stack Familiarity: Hands-on experience with, or strong conceptual

understanding of, the following

Tools (or Industry Equivalents)

Microsoft 365 & Azure
RMM Platforms (NinjaOne preferred)
Documentation & Vaulting tools (ITGlue, MyGlue)
Security/SIEM Tools (Todyl Security, MXDR, Vulnerability Scanners)
Phishing & Awareness Training platforms (Ninjio)

**CERTIFICATION (Preferred)**

CompTIA A+ (Strongly preferred)
Microsoft 365 Certified: Fundamentals (MS-900)
Other relevant foundational IT or security certifications (e.g.,

CompTIA Network+, Security+, or Azure

Fundamentals) are a plus.

**SOFT SKILLS & ATTRIBUTES**

Exceptional customer service skills with the ability to translate

technical concepts to non-technical

staff.

Strong analytical and problem-solving mindset.
Dedication to meticulous documentation and process adherence,

particularly in a highly regulated

aerospace/defense environment.

Ability to prioritize and manage multiple tickets efficiently

without sacrificing quality of care

KEY RESPONSIBILITIES**:

Helpdesk & End-user Support

Serve as the primary responder for inbound technical support

requests via the NinjaOne ticketing

system.

Troubleshoot and resolve basic software, hardware, and connectivity

issues for local and remote

employees.

Assist end-users with secure credential sharing, password

management, and self-service SOP

generation utilizing MyGlue.

Support user onboarding and offboarding processes, including

workstation provisioning and access

management.

**ENDPOINT & RMM ADMINISTRATION**

Utilize NinjaOne (FedRAMP RMM) to monitor endpoint health, deploy

software, and execute approved automation scripts.

Assist in executing vulnerability management and patch management

schedules across all managed devices. ? Adhere to strict change

management and control procedures before applying system

modifications.

**CLOUD & SYSTEMS ADMINSTRATION**

Perform basic administrative tasks within Microsoft365 and Azure

(Entra ID), such as password resets, group membership updates, and

license allocation.

Support Windows Operating Systems environments, applying

troubleshooting steps for OS-level errors, performance issues, and

application crashes.

**SECURITY & COMPLIANCE**

Monitor aily alerts from Todyl Security (SIEM, MXDR) and escalate

critical threats or vulnerability scan findings to senior engineers.

Assist in administering the Ninjio End User Cybersecurity Awareness

Training platform, ensuring user participation and tracking

compliance.

Apply basic knowledge of firewall policies, data protection

protocols, and network segmentation to maintain a secure

environment.

**DOCUMENTATION MANAGEMENT**

Adopt a Just-in-Time (JIT) documentation methodology, ensuring that

knowledge base articles are created or updated at the exact moment a

novel issue is resolved.

Maintain highly accurate, stand

B&B Airparts

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IT Support Engineer Level 1