Come join our team!
Staffing On-Site Specialist / Employee Relations Coordinator
Pay Rate: $22.00/hr *Get Paid weekly
Location: Santa Ana, California
Schedule: Monday – Friday
Hours: 8:00 AM – 5:00 PM (1-hour unpaid lunch)
Essential Job Responsibilities
Recruitment & Staffing Support
• Recruit, interview, and assist with hiring qualified candidates for call center positions.
• Conduct applicant screenings, phone interviews, and coordinate interviews with management.
• Assist with job postings, candidate sourcing, and maintaining recruitment pipelines.
• Complete new hire onboarding processes, including employment paperwork, required documentation, and orientation.
• Ensure new employees receive proper information regarding company policies, procedures, payroll, and benefits.
• Maintain accurate employee files and onboarding records.
• Assist with employee retention efforts and identify staffing needs.
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Employee Relations & Grievance Management
• Serve as the primary on-site contact for employee questions, concerns, and workplace issues.
• Assist employees with understanding company policies, procedures, and workplace expectations.
• Investigate and document employee complaints, grievances, and workplace concerns.
• Escalate employee relations matters appropriately to Human Resources and management.
• Provide professional guidance and support to employees while maintaining confidentiality.
• Assist with conflict resolution between employees and supervisors.
• Identify workplace trends and communicate concerns that may impact employee morale or productivity.
• Maintain a fair, consistent, and professional approach when handling employee concerns.
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Payroll Administration Support
• Assist employees with payroll-related questions and concerns.
• Support weekly payroll processes by reviewing timekeeping records for accuracy.
• Assist employees with timecard corrections, missing punches, and payroll discrepancies.
• Communicate payroll deadlines and requirements to employees.
• Work closely with payroll personnel to ensure accurate and timely payroll processing.
• Maintain payroll-related documentation and records.
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Employee Benefits Support
• Assist employees with general questions regarding company benefits.
• Provide information regarding benefit enrollment processes and deadlines.
• Ensure employees receive required benefit communications and resources.
• Escalate complex benefit questions to Human Resources or benefit providers.
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On-Site Employee Management
• Maintain a professional presence within the call center environment.
• Support daily employee attendance tracking and workforce management.
• Monitor employee concerns and assist with maintaining positive employee relations.
• Assist supervisors and management with employee communications.
• Help promote a positive, respectful, and productive workplace culture.
• Support employee engagement initiatives and company announcements.
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Administrative Responsibilities
• Maintain accurate employee records and confidential documentation.
• Prepare reports related to staffing, attendance, onboarding, and employee issues.
• Utilize applicant tracking systems, payroll systems, and HR software.
• Assist with audits, compliance documentation, and employee file reviews.
• Organize and prioritize multiple tasks in a fast-paced environment.
• Communicate professionally through email, phone, and in-person interactions.
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Required Skills & Qualifications
Required:
• Previous experience in staffing, recruiting, human resources, employee relations, or workforce management.
• Experience supporting high-volume employee populations.
• Strong communication and interpersonal skills.
• Ability to handle confidential employee information.
• Excellent organizational and time-management skills.
• Ability to resolve employee concerns professionally and objectively.
• Strong attention to detail and accuracy.
• Ability to work independently while supporting company objectives.
• Proficient computer skills, including Microsoft Office (Word, Excel, Outlook).
• Professional written and verbal communication skills.
Preferred:
• Bilingual English/Spanish preferred.
• Staffing On-Site experience preferred.
• Knowledge of payroll processes, onboarding procedures, and employment practices.
To Apply for this job please email your resume to mike @ s1south .com or call 626- 825- 8226
