We are seeking an experienced IT Support Technician to provide frontline technical support in a municipal environment. This role is ideal for a strong Tier 1/Tier 2 IT generalist who can independently troubleshoot and resolve end-user issues while supporting desktops, Microsoft 365, networking, servers, business applications, and light AV technologies.
The ideal candidate will have 5–7 years of hands-on IT support experience and be comfortable owning daily support operations, coordinating with vendors, and escalating complex issues when needed.
Required Qualifications
- 5–7 years of IT support experience in a Tier 2 environment
- Provide Tier 2 support for desktops, laptops, tablets, mobile devices, and peripherals
- Strong desktop and end-user support background
- Experience troubleshooting Windows-based environments
- Hands-on experience supporting PCs, laptops, tablets, mobile devices, and printers
- Support Microsoft 365 administration including: User account creation, modification, and removal, Password resets and account troubleshooting, Email support, Assistance with Teams, SharePoint, and OneDrive, etc.
- Ability to perform basic server troubleshooting and navigation
- Perform first-level network troubleshooting including: Switches, Wireless access points (WAPs)
- Firewalls, Connectivity issues, Basic LAN/WAN troubleshooting
- Understanding of MFA, endpoint security, and cybersecurity best practices
- Strong communication and customer service skills
- Ability to work independently and manage priorities effectively
- Valid California driver’s license with a clean driving record
Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
