Customer Success Manager

Intalex • Full-time • New York, United States, US • $80k - $110k / year • 8h ago

Customer Success Manager | AI SaaS | Hospitality Tech | New York City (Onsite) | $80K-$110K Base + Equity

Intalex is partnered with a high-growth AI-powered hospitality software company that is actively hiring a Customer Success Manager based in New York City

.
𝐓𝐡𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲..

.❓💼 They develop AI-powered hospitality operations software that helps property operators streamline guest experiences, automate operational workflows and manage day-to-day property operations from a single platfor

m.💼 They've raised over $5M in funding, achieved strong product-market fit and are experiencing rapid commercial growth as they continue to scal

e.💼 Their technology helps hospitality businesses improve operational efficiency, automate manual processes and deliver a better guest experience through modern software and AI-powered workflow

s.💼 They're an AI-first organisation where modern AI tools are embedded into day-to-day operations, making it an exciting environment for people who enjoy working with the latest technolog

y.
𝐓𝐡𝐞 𝐑𝐨𝐥𝐞.

..❓💼 This is an early Customer Success hire, giving you the opportunity to help build and shape the customer onboarding function from the ground

up.🚀 You'll own the entire onboarding journey from contract signature through to successful go-live, working closely with customers while building onboarding playbooks, improving processes and collaborating with Product and Engineering to deliver an exceptional customer experien

ce.💼 It's a genuine builder role offering significant ownership, direct exposure to leadership and the opportunity to influence how Customer Success evolves as the company continues to gr

ow.
𝐒𝐚𝐥𝐚𝐫𝐲 𝐚𝐧𝐝 𝐋𝐨𝐜𝐚𝐭𝐢?

?𝐧❓💰 Compensation: $80K-$110K Base + Competitive Eq

uity📍 Location: New York City (Onsite – 5 days per week in the off

ice)
𝐖𝐡𝐨 𝐓𝐡𝐢𝐬 𝐑𝐨𝐥𝐞 𝐒𝐮𝐢

𝐭𝐬❓🧠 A Customer Success, Customer Onboarding, Implementation or Account Management professional with 1-3 years' SaaS experience who enjoys helping customers adopt software and delivering an outstanding onboarding experi

ence.✅ Someone who thrives in startup or scale-up environments and enjoys building processes rather than stepping into a fully established Customer Success func

tion.✅ A proactive individual with excellent organisation and communication skills who embraces AI tools to improve productivity and enjoys taking ownership from day

one.
𝐖𝐡𝐲 𝐉?

?𝐢𝐧❓• Join a fast-growing AI software company entering its next stage of g

rowth.• Become an early Customer Success hire with genuine ownership and infl

uence.• Help build the onboarding function from the ground up while working closely with Product and Engine

ering.• Work in an AI-first environment where innovation and continuous improvement are part of the cu

lture.

#CustomerSuccess #CustomerSuccessManager #CustomerOnboarding #Implementation #SaaSJobs #AISoftware #HospitalityTech #PropT

ech #Tec