- Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate
- Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
- Document each customer interaction through the incident management application
- Respond to telephone calls, emails ,chat and personnel requests for technical support
- Assign incidents to appropriate IT departments and technicians
- Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users
- Support computers, mobile devices, digital A/V equipment and peripherals
- Support instructional software applications
- Attend training and meetings as required
- Follow attendance policy as assigned by supervisor
- Perform other functions that may be assigned by Infrastructure Department and/or supervisor
- Follow all rules, regulations, and policies of Dallas ISD
- Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
- A+ Certification preferred
- Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
- Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
- Knowledge in troubleshooting and resolving operating system and software issues
- Knowledge in troubleshooting and resolving technology hardware failures
- Strong verbal and written communication skills
- Knowledge of audio-visual devices preferred
- Knowledge of TCP/IP and basic networking protocols
- ITIL V3 Certification preferred
- Must maintain confidentiality
- Excellent customer service skills
Work Locations
Edtech-Enterprise Support Services
Job
Help Desk Technician
Schedule
Full-time
Minimum Salary
41,909.00
Median Salary
51112.00
Job Posting
Jul 6, 2026
