Desktop Support Technician (Onsite)
Location: Tampa, FL
Compensation: $65,000 - $80,000+ (negotiable depending on experience)
Position Overview
Our client is seeking a Desktop Support Technician to join their IT team in a fully onsite role based in Tampa, FL. This position serves as the primary point of contact for end-user technical support and is responsible for troubleshooting, configuring, and maintaining desktop systems, software applications, network connectivity, and peripheral devices.
This is not an entry-level Help Desk position. The ideal candidate will have 2-4 years of hands-on desktop support experience and be comfortable handling higher-level troubleshooting issues involving operating systems, networking, VPN connectivity, and user account administration.
Schedule
- Fully onsite in Tampa, FL
- Flexible work schedule options: 9/80 schedule (80 hours over 9 workdays with every other Friday off) or a traditional 5-day, 40-hour workweek
Key Responsibilities
- Respond to and resolve technical support requests through the help desk ticketing system, phone, email, chat, and in-person support
- Troubleshoot and resolve complex desktop, laptop, software, and peripheral issues
- Install, configure, and maintain computer hardware, operating systems, and business applications Set up and onboard new employees, including workstation deployment and technology orientation
- Perform workstation imaging and deployment using standardized imaging tools
- Troubleshoot LAN, Wi-Fi, and VPN connectivity issues
- Support Microsoft 365 applications and services
- Administer user accounts and permissions within Active Directory
- Assist with Linux workstation support and troubleshooting as needed
- Coordinate printer and scanner installation, configuration, and support
- Document technical issues, resolutions, and support procedures
- Assist with hardware inventory management and asset tracking
- Follow up with users to ensure successful issue resolution and a positive support experience
- Required Qualifications
- 2-4 years of Desktop Support, IT Support, or Help Desk experience supporting escalated desktop issues
- Experience supporting Windows operating systems
- Working knowledge of Linux operating systems
- Experience configuring and troubleshooting VPN connections
- Experience supporting Microsoft 365 / Office 365 environments
- Experience with Microsoft Active Directory administration
- Basic networking knowledge, including TCP/IP fundamentals and connectivity troubleshooting
- Strong troubleshooting, analytical, and customer service skills
- Excellent verbal and written communication skills
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Prior Department of Defense (DoD) or government contracting experience
- Industry certifications such as: CompTIA A+ CompTIA Network+ Security+ Microsoft certifications Other relevant IT networking or troubleshooting certifications
Candidates without a degree are encouraged to apply if they possess relevant IT certifications and demonstrated hands-on experience.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance 401(k) plan
- Paid time off and holidays
- Professional development opportunities
- Collaborative team environment with career growth potential
Work Authorization: Must be authorized to work in the United States without sponsorship.
Location Requirement: This is a fully onsite position in Tampa, Florida. Remote and hybrid work arrangements are not available.
