Job Posting Title:
Software Engineer II

Req ID:

Job Description:

Job Summary

The Software Engineer II will participate actively in ensuring that the highest standards of quality are being met for the various systems and applications within the Content Platforms & Operations portfolio. As part of the Production Support Engineering team, the Software Engineer II will be working with both custom-built legacy and state-of-the-art applications to support the needs of a wide variety of customers across DEEP&T and The Walt Disney Studios. These include the ordering, creation, safe-keeping, and transport/delivery of film, television, and music assets around the globe.

The Software Engineer II will be responsible for understanding the core functionalities of the systems in the portfolio, build tools to aid in the management and support of the systems, and serve as the escalation for high level production support tickets and requests. As such, the Software Engineer II's primary functions will be to develop support, monitoring, and deployment tools, help resolve high level support issues, address defects, and maximize up-time for the entire portfolio. In addition to the rest of the Support Engineering Team, the engineer will engage with other disciplines of the extended project team, including product, information security, QA, software engineering, systems, network, and database teams.

The engineer will be expected to work on issues with sometimes incomplete information, communicate with various levels of users (sometimes executives), work with slow or non-responsive partners, navigate complex bureaucracy, and sometimes work with unfamiliar technology. The successful candidate must be self-motivated, detail oriented, a great communicator, a solid team player, a creative problem solver, and always eager to learn new things.

Responsibilities and Duties of the Role:

Serve as initial contact for end users reporting issues or requesting assistance for supported systems and applications
Triage, assign, prioritize and resolve user-reported incidents and requests using a ticketing system
Collaborate with cross-functional teams and customers and partners across the organization to resolve issues
Develop, expand and administer system monitoring and production support tools
Troubleshoot and resolve production support issues and defects
Troubleshoot and resolve system outages and assist with root cause analysis
Adhere to coding guidelines and best practices set forth by engineering, product, and information security teams
Design, implement, and unit test backlog items for legacy applications
Partner with various teams to identify ways to maximize system up-time and make system optimizations
Write technical documentation

Required Education, Experience/Skills/Training:

Basic Qualifications

Minimum 3 years of experience in a production support software engineering role
Expert in supporting and debugging applications in JavaScript (NodeJS, React), Java, SQL and MongoDB, and knowledge of a scripting language (Perl, Python or Ruby)
Strong understanding of information security principles
Strong analytical problem-solving skills, organizational skills and attention to detail
Basic understanding of networking principles, fast file-moving technologies/protocols (Aspera products), on-premise storage/mapping, and cloud-based storage solutions (AWS S3)
Strong understanding of JavaScript, Java, .Net, SQL, MongoDB, APIs and messaging services
Proactive work style with the ability to work autonomously
Strong verbal and written communication skills with the ability to create documentation and communicate with a diverse global user community
Effective collaborator and strong ability to work cooperatively with team members across multiple disciplines in a fast-paced environment

Preferred Qualifications

Experience with working on applications in Linux-, Windows- and Cloud-based platforms
Solid understanding of various deployment tools and CI/CD principles (Jenkins)
Expert domain knowledge of asset management and accelerated transport systems
Able to comfortably multitask and context switch frequently
Able to make important decisions when given incomplete and conflicting information
Highly self-directed, being able to both manage and (re)prioritize the multiple, concurrent, and competing challenges, issues, ambiguities, and contradictions that sometimes occur during the creation of software solutions in a rapidly changing environment
Good interpersonal and relationship building skills

Required Education

Bachelor's degree in Computer Science, Information Systems, Information Technology or comparable field of study, and/or equivalent work experience

The hiring range for this remote position is $111,900 - $172,500 per year, which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:
Content Platforms & Operations

Job Posting Primary Business:
CO - Monetization Platforms

Primary Job Posting Category:
Software Engineer

Employment Type:
Full time

Primary City, State, Region, Postal Code:
Glendale, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:
2026-06-02

The Walt Disney Company

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Software Engineer II