Title: Deskside Support Specialist
Location: 5 days onsite in Washington, DC
Terms: Full-time
Clearance: Active Secret clearance required (U.S. Citizenship required)
EXP : 3+
Minimum Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent combination of education and experience.
Minimum of 3 years of progressive IT experience providing Tier 2/3 deskside or systems support.
U.S. Citizenship required.
Active Secret clearance.
Proficiency in Windows and macOS operating systems, including imaging, deployment, and troubleshooting.
Experience supporting users and systems in enterprise and/or federal environments.
Familiarity with on-premises Active Directory and cloud identity services such as Azure AD.
Strong understanding of networking fundamentals and endpoint connectivity troubleshooting.
Working knowledge of endpoint and system management tools such as MECM, Intune, or Jamf.
Ability to manage multiple tasks and priorities while maintaining attention to detail.
Excellent communication and interpersonal skills.
Preferred Qualifications
CompTIA certifications such as A+, Network+, or Security+.
Microsoft certifications (e.g., MD-100: Windows Client, MCSA, or Azure Administrator Associate).
Experience supporting cloud platforms such as Microsoft 365, Azure, or AWS.
Familiarity with PowerShell scripting or basic automation to streamline support tasks.
Understanding of ITIL service management principles.
Experience in a federal or highly regulated IT environment.
