General Manager
We are looking for a General Manager to join our team at the in the beautiful historic Folsom, CA.
As General Manager you’ll provide leadership direction to the hotel by maximizing financial returns, driving the development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of the hotel and brand in the local community.
Reports To:
General Manager Responsibilities:
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
- Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, and local community members
- Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Train, monitor, and manage all staff including front desk staff and back-of-house staff (maintenance, housekeeping) to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Ensure staff adhere to hotel policies, procedures, and brand standards
- Act as a public relations representative to raise awareness of the hotel and brand in the local community
- Develop, implement, and monitor financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential, and profitability
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
- Foster positive owner relationships and assist in providing ongoing information and status reports
- Oversee and manage the timely ordering of breakfast supplies, maintenance materials, and housekeeping inventory, ensuring no shortages while adhering to budget
- Manage and resolve all guest complaints and compliments in a professional and courteous manner
- Maintain an up-to-date working knowledge of all property amenities as well as any special events in the area
- Ensuring all guests are acting within hotel policies and the property is protected from poor guest behavior
General Manager position minimum qualifications:
- High school degree or equivalent
- Two years of management experience in a high-level hotel operations role, or prior manager experience, or an equivalent combination of education and experience, Hilton experience preferred
- Ability to solve problems under pressure
- Strong leadership skills
- Strong computer skills (Microsoft Office)
- Pleasant telephone demeanor and interpersonal skills
- Ability to handle stressful situations in a calm, professional manner
- Ability to multi-task and handle many tasks and priorities
- Must be able to direct and supervise staff in all departments
- Must have the ability to communicate clearly and directly with guests using a positive, clear-speaking voice
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends based on how busy the property is
- Speaks Spanish (preferred)
