Product Operations Manager
Position Summary
Jennifer Taylor Home is seeking an organized, analytical, and results-driven Product Operations Manager to oversee the launch and commercialization of new products across all sales channels.
Working closely with Product Development, Sales, Marketing, Operations, Customer Service, and vendor partners, this role ensures products launch on time, meet quality standards, achieve sales goals, and deliver target margins.
The ideal candidate brings strong project management skills, attention to detail, and the ability to lead cross-functional teams with a focus on product performance and business results.
Key Responsibilities
Product Launch & Commercialization
· Lead new product launches from development through commercialization.
· Coordinate launch activities across Product Development, Sales, Marketing, Operations, Customer Service, and Creative.
· Ensure launches stay on schedule and align with company goals.
· Maintain product specifications, master files, and supporting documentation.
· Track launch readiness and provide regular updates to management.
· Support go-to-market execution across all sales channels.
Vendor Management & Quality Assurance
· Partner with factories, vendors, and sourcing teams to ensure smooth execution.
· Monitor development schedules, production timelines, and product quality.
· Investigate and resolve product quality issues and customer complaints.
· Implement corrective actions with suppliers to improve quality and reduce defects.
· Support continuous improvement across the supply chain.
· Track vendor performance and maintain strong supplier relationships.
Product Training & Sales Support
· Lead product onboarding and training for Sales, Marketing, Customer Service, and Operations teams.
· Create product presentations, training materials, and key selling points.
· Support launches with sales tools and product information.
· Ensure product content and specifications are accurate and consistent across all channels.
· Serve as an internal product knowledge resource.
Product Performance Analysis
· Monitor sales performance, margins, returns, and customer feedback.
· Analyze category results and identify opportunities to improve sales and profitability.
· Recommend actions based on market trends, quality metrics, customer reviews, and competitive analysis.
· Partner with Sales and Marketing to improve product performance and category growth.
· Provide monthly performance reports and recommendations to management.
Qualifications
· Bachelor’s degree.
· 3–7 years of experience in product management, merchandising, operations, project management, or supply chain.
· Strong organizational, analytical, and communication skills.
· Experience managing multiple projects and working with overseas vendors and factories.
· Proficiency in Microsoft Office, especially Excel, and ERP systems.
· Experience in furniture, home furnishings, or consumer products is strongly preferred.
Preferred Experience
· Experience with e-commerce major retail channels.
· Knowledge of upholstery, fabrics, materials, and manufacturing processes.
· Familiarity with quality control, sourcing, and vendor performance management.
· Experience analyzing sales performance, margins, returns, and customer reviews.
Pay: $86,426.70 - $104,083.76 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
