Job Summary
A confidential company in Orange County is seeking an experienced General Manager of Operations to oversee daily operations, fulfillment, sales support, customer service, and e‑commerce activities. The ideal candidate is a strong communicator with proven leadership ability, capable of delegating effectively and collaborating across multiple departments. This role is responsible for driving productivity, operational efficiency, and organizational growth.
Supervisory Responsibilities
- Develop strategic plans to improve productivity and operational performance
- Strengthen organizational effectiveness by improving processes, supporting staff, and fostering a high‑performance culture
- Maintain company standards for quality, safety, and operational excellence
- Identify opportunities for business growth and expansion
- Provide coaching, guidance, and performance feedback to team members
- Supervise warehouse personnel, including supervisors, dispatchers, and forklift operators, while promoting a safety‑first environment
Key Responsibilities
- Lead and manage all fulfillment operations, including warehouse management, transportation planning, inventory control, and shipping/receiving
- Oversee daily operations, set weekly and monthly goals, and ensure timely completion
- Recruit, train, and develop high‑performing employees to support sales, profitability, and market growth
- Maintain project timelines and ensure operational tasks are completed efficiently
- Manage P&L, budgeting, and financial planning to support profitability
- Develop and maintain resource allocation plans and operational budgets
- Delegate responsibilities effectively and ensure compliance with company policies, procedures, and standards
- Resolve internal conflicts professionally and constructively
- Perform additional duties as assigned
Qualifications
- Bachelor’s degree in business management or related field (or equivalent experience)
- Minimum 5 years of relevant management experience
- Experience conducting performance evaluations and managing KPIs
- Familiarity with client data, analytics, and emerging AI tools
- Working knowledge of HR processes
- Demonstrated success in a managerial or director‑level role
- Strong decision‑making, communication, and delegation skills
- Proven ability to develop and manage financial plans
- Ability to motivate, lead, and hold employees accountable
- Strong understanding of operational procedures
- Bilingual in Spanish preferred
This job description does not represent, nor is it intended to be a complete and exhaustive detailed list of all job duties and requirements. Other duties and responsibilities may be assigned and/or changed at the discretion of management, with or without advance notice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, protected veteran status or any other categories protected by law.
Pay: $13,000.00 - $15,800.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
