Position Overview
An independent wealth management firm is seeking a dependable and technically skilled Onsite IT Desktop Support Specialist to provide hands-on support for end users and maintain critical technology systems. This role plays a key part in ensuring seamless day-to-day operations within a fast-paced, client-focused professional services environment. The ideal candidate is proactive, service-oriented, and comfortable supporting both technical infrastructure and end-user needs.
Key Responsibilities
End-User Support
- Provide onsite technical support for approximately 80 employees.
- Troubleshoot and resolve hardware issues involving laptops, desktops, monitors, and peripherals.
- Support software and application-related issues, including Microsoft 365 and business-critical applications.
- Diagnose and resolve printer, connectivity, and networking issues.
- Deliver exceptional customer service while maintaining a high level of responsiveness.
Systems & Application Support
- Administer and support the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Azure, and Entra ID.
- Support endpoint management solutions, including Intune and domain-joined devices.
- Assist with user account provisioning, access management, and permission administration.
- Monitor and maintain system availability and performance to support daily business operations.
Employee Onboarding & Offboarding
- Configure devices, accounts, and application access for new hires.
- Manage account deactivation and device recovery for departing employees.
- Follow and maintain standardized onboarding and offboarding procedures and documentation.
Troubleshooting & Issue Resolution
- Independently diagnose and resolve technical issues across hardware, software, and network environments.
- Escalate complex issues as needed with clear documentation and communication.
- Apply structured troubleshooting methodologies to minimize downtime and improve user experience.
IT Operations & Project Support
- Manage and track support requests through the organization's ticketing platform (Zendesk).
- Support basic networking, security, and compliance initiatives.
- Assist with IT projects, including hardware deployments, software upgrades, system migrations, and infrastructure improvements.
Required Qualifications
- 2–5 years of desktop support, help desk, or IT support experience.
- Strong troubleshooting skills across hardware, software, operating systems, and networking.
- Experience supporting Microsoft 365 environments and Windows 11 devices.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently, prioritize competing requests, and manage multiple tasks simultaneously.
Preferred Qualifications
- Experience supporting users within financial services, consulting, legal, accounting, or other professional services environments.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with Intune, endpoint management, and device administration.
- Familiarity with multi-factor authentication (MFA), security best practices, and compliance-focused environments.
- Experience using ticketing systems, preferably Zendesk.
- Exposure to VPN technologies, remote access tools, and cloud-based applications.
- Strong attention to detail, organization, and follow-through.
- Ability to thrive in a structured, highly professional environment with strong operational standards.
