Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
• Service Area – Orange County NY- Clinton County NY (I87 Corridor)
• Shift Requirements after onboarding/training for this role: work schedule) Monday – Friday 3:00 pm-11:30pm ([redacted])
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IBEW1, you will be responsible for:
• You will be servicing CT (Catscan) & MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging)
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers.
• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing, and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.
Required skills to have for the success of this role
• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 10+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Highly organized and able to plan.
Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
- Supports customer remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
- Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
- Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
- Adheres to defined processes and applicable regulations.
The base pay range for this position is $85,000 - $100,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
The base pay range for this position is:
$0 - $0
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
