What is the role about?

The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress+Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.

Which tasks will you perform?

Partner with customers to understand business objectives and identify opportunities for measurable value realization.
Serve as a trusted advisor to customers-facilitating discovery workshops, value reviews, and success planning-while internally aligning teams through Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
Partner with internal stakeholders, representative partners, and authorized service providers to ensure seamless handoff for project execution to ongoing value realization
Lead discovery workshops and value-focused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
Actively seeks to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
Establish customer-aligned dashboards and KPI frameworks to support monthly, quarterly, and annual value reviews
Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success

What do we expect from you?

You will have (required):

Bachelor's degree in engineering, business, or related technical/commercial discipline
5+ years of experience in service, customer success, consulting, or sales enablement, preferably within industrial, automation, or process industries
Travel up to 40%, primarily based within the United States with some infrequent international travel

You may have (preferred):

Master's degree (MBA or similar) or equivalent business experience
7+ years of experience in customer-facing advisory, service portfolio, or value-realization roles.
Preferred travel flexibility aligned to customer lifecycle needs
Experience facilitating customer workshops, discovery sessions, and executive value reviews
Ability to translate technical capabilities into measurable customer and financial value
Ability to work and make informed decisions independently and on own initiative
Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
Exceptional leadership skills with a proven ability to inspire and influence teams, build trust and credibility, and effectively coach and guide individuals without relying on formal authority
Ability to provide valuable input and feedback, offer recommendations and ideas tailored to meet specific business needs
Leverages data analytics to develop insights and drive strategic decision-making, optimizing organizational processes and initiatives

What can you expect from us?

Family-owned, friendly, and highly committed company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Generous paid time off
Life insurance and 401(k) savings with company match
Full-service café, fitness center, and health clinic (in Greenwood, IN)

Anticipated salary range for this position is $93,300-$138,600.

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Endress+Hauser

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