The Club Manager (CM) is the heartbeat of Club Athletic's member experience. Your number one priority is member retention — achieved by ensuring members feel nurtured, valued, and fully integrated into the Club Athletic community.
As Club Manager, you own the day-to-day operations of your studio. You’re responsible for the seamless delivery of every session, the consistent quality of coaching across the floor, and the experience every member has from the moment they walk in. You’ll balance hands-on coaching with operational management, team support, and a strong community presence — both in and out of the studio.
This role is perfect for an experienced, people-focused coach who is ready to take the next step into leadership — someone who thrives on building relationships, maintaining high standards, and creating an environment where members stay for the results and the relationships.
You will report directly to the Dual General Manager.
What You'll Do
Deliver High-Quality Coaching & Maintain Coaching Standards
- Coach an average of 8-10 classes per week, maintaining a visible and inspiring presence on the floor.
- With support from your DSM ensure all sessions are delivered to the highest AC coaching standards — monitoring and upholding quality across the entire coaching team.
- Provide regular real-time feedback to coaches and proactively identify opportunities for development.
- Assist in shadow sessions for potential coaches and provide structured feedback to the dual Club Manager.
- Participate in coach training and lead team-building sessions as required.
Own Day-to-Day Studio Operations
- Manage the daily operations of the studio, ensuring everything runs smoothly, on time, and to brand standard.
- Maintain and manage key systems including Mindbody and GLM, ensuring accurate scheduling, reporting, and member data.
- Ensure all scheduled classes are covered, stepping in to coach when necessary.
- Uphold exceptional facility cleanliness and readiness by adhering to operational checklists.
- Manage opening and closing procedures, inventory, and day-to-day administrative tasks.
- Report regularly to the dual Club Manager on operational performance, issues, and member feedback.
Drive Member Retention & Experience
- Relentlessly identify new ways to enhance the member experience — ensuring every member feels valued, seen, and connected.
- Conduct goal-setting calls with members in line with per-studio targets — building rapport, tracking progress, and identifying retention risks early.
- Proactively identify at-risk members and take swift action to re-engage them and mitigate cancellations.
- Select and recognise award recipients at end-of-season celebrations.
- Attend at least one Squad class per week that you are not coaching to connect with members, observe delivery, and identify improvements.
Lead Community Engagement & Events
- Manage squad WhatsApp group threads — sparking conversation, sharing updates, and keeping energy high.
- Organize and execute in-studio and out-of-studio events that drive connection and retention.
- Represent the brand at local events and social activities.
- Implement initiatives in partnership with the dual Club Manager to strengthen squad culture and drive attendance.
- People-Focused – Genuinely invested in others and in building lasting relationships.
- Operationally Sharp – Comfortable managing day-to-day studio operations with precision and
- ownership.
- Coaching-Led – Passionate about delivering excellent sessions and raising the standard of every
- coach around you.
- Attentive & Observant – Notices what members need and acts quickly.
- Highly Organised – Executes events, schedules, and initiatives with attention to detail.
- Excellent Communicator – Confident and warm across in-person, written, and digital interactions.
- Positive & Professional – Brings consistent energy and a high standard to every interaction.
- Passionate About a Healthy, Social Lifestyle – Lives and breathes the AC brand values.
- NASM-CPT or equivalent certification (required).
- CPR, First Aid, and AED certified.
- 2+ years of coaching or customer-facing experience in fitness, hospitality, or a similar industry.
- Full-time availability, with flexibility for early mornings, evenings, weekends, and some holidays.
- Physical ability to kneel, bend, reach, climb, stand for extended periods, and lift at least 30 lbs.
- Salary: 80k + bonus incentives upon completion of targets. KPI incentives to be set.
- Paid Holidays: 4 weeks.
- Health Insurance
- 401k
