Job Overview

We are seeking a skilled IT Support Specialist, specializing in Mac environments and Audiovisual (AV) systems for a hybrid role. You will manage Apple hardware, troubleshoot macOS software, Windows OS and maintain conference room AV setups. This role requires technical expertise, strong problem-solving skills, and a customer-first mindset.

This position is based in New York City and follows a hybrid work model, with in-office presence Tuesday through Thursday.

Key Responsibilities

Mac & IT Support

Deploy, configure, and troubleshoot Mac and Windows laptops and desktops.
Manage user identities, access control, and Apple devices using JumpCloud directory services.
Support administration, access, and troubleshooting for Google Workspace and Slack.
Provision and troubleshoot software licenses for creative teams using Adobe Creative Cloud.
Resolve network connectivity, VPN, and Wi-Fi issues for remote and local users.
Onboard employees by configuring hardware and shipping equipment to remote staff. [1, 2, 3, 4]

AV & Conferencing Support

Maintain office conference room setups.
Troubleshoot and manage hybrid meeting platforms including Zoom, Zoom Rooms, Google Meet and Microsoft Teams.
Support live events, hybrid all-hands meetings, and webinars using collaboration tools.
Manage AV hardware inventory, cables, and adapters.
Fix audio echo, video lag, and hardware connectivity problems. [5]

Qualifications

3+ years of experience in an IT service desk or desktop support role.
Deep knowledge of macOS, Apple hardware, and Windows OS.
Hands-on experience administering JumpCloud, Google Workspace, and Slack.
Experience troubleshooting Zoom Rooms and Microsoft Teams hardware/software configurations.
Familiarity with managing Adobe user licenses and installation packages.
Strong communication skills to assist users with varying technical levels.
CompTIA A+ and Network+
Apple Certified Support Professional (ACSP) certification is a plus.

Moon Rabbit

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