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The Stars Program Delivery Lead strategically identifies, develops, and implements programs that influence providers, members or market leadership towards value-based relationships and/or improved quality metrics. The Program Delivery Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
Location: remote (If in driving distance to Louisville office, role will be hybrid which is a combination of in office and work at home)
Apply in-depth and broad knowledge of HEDIS measures to develop strategy and implement comprehensive solutions to drive overall Stars performance:
Accountability for performance and operational excellence of comprehensive programs to improve Star ratings
Partner with multiple analytics teams to develop, prioritize, deliver, and measure solutions
Proactively engage the right stakeholders to anticipate headwinds and identify gaps, looking ahead to anticipate pivots and action needed
Provide insights and identify new opportunities for improvement through data analysis of variable factors to determine course of action:
Make recommendations based on reporting and monitoring by contract, region, provider and aggregate performance, identifying where things are going well and why, and where things need to improve and how
Cross-collaboration with performance management team to interpret and deliver key recommendations to achieve Stars goals
Conduct audits of all data collection and processes to ensure operational excellence across initiatives:
Create standard operating procedures, document data collection, and establish processes for audit and quality control
Identify gaps and new opportunities to improve performance
Support key functions with strategic and analytical thinking:
Requires a general understanding of Stars operations and ability to effectively communicate the Stars story
Knowledge of the technical specifications and codes within attributed value sets
Detail oriented and willing to learn the more minute parts of HEDIS measures and gap closure processes with limited guidance and direction
Use problem solving skills to resolve issues and make decisions in a fast pace, complex, ever-changing environment
Understand campaign development to provide insights for new concepts, technologies or processes
Experience with market needs to provide insights to improve performance in key contracts and regions
Understanding of or experience with clinical setting to advance provider first strategies, influence member interventions and identify new opportunities to impact
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree or equivalent work experience
7 or more years of operations, program management, clinical and/or strategy experience
2+ Medicare Stars and HEDIS knowledge or experience
Experience leading special projects and producing metrics, measurements and reports
Proficiency in interpreting data trends and applying to operations
Demonstrated ability to articulate ideas effectively in both written and oral forms
Comfortable working independently to accomplish components of a larger program
Strong organizational and time management skills
Desired Qualifications
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [redacted] with instructions on how to add the information into your official application on Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 05-29-2026
