The Ritz-Carlton Laguna Niguel, 1 Ritz Carlton Dr, Dana Point, California, United Stes, 92629
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bhrooms. Remove trash, dirty linen, and room service items. Check th all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certificions; properly store flammable merials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary informion. Welcome and acknowledge all guests according to company standards; anticipe and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciion. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expections and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-reled equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipule objects of varying size and weight, requiring fine motor skills and hand-eye coordinion. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Educion: No high school diploma or G.E.D. equivalent.
Reled Work Experience: No reled work experience.
Supervisory Experience: No supervisory experience.
License or Certificion: None
At Marriott Internional, we are dediced to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associes are valued and celebred. Our greest strength lies in the rich blend of culture, talent, and experiences of our associes. We are committed to non-discriminion on any protected basis, including disability, veteran stus, or other basis protected by applicable law. Marriott Internional considers for employment qualified applicants with criminal histories consistent with applicable federal, ste and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen cree experiences so exceptional th long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who cure lifelong memories, we believe th everyone succeeds when they are empowered to be creive, thoughtful and compassione.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure th the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundion of The Ritz-Carlton and are wh guides us each day to be better than the next. It is this foundion and our belief th our culture drives success by which The Ritz Carlton has earned the repution as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is th we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott Internional. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
