Job Summary
The Senior Manager, Quality Engineering (Multi-Team) oversees quality engineering initiatives across multiple teams within Technology. The role ensures alignment between quality engineering strategy and the broader technology roadmap, drives the adoption of quality standards and procedures, and cultivates a data-driven quality culture within the organization. Additionally, the position manages capacity planning, knowledge management, and serves as a key decision-maker in release processes.
Roles & Responsibilities
- Open to candidates residing in ATL, LOU, or remotely.
- People leadership of full time QEs reporting into the QE teams (4-6 teams total)
- Lead, mentor, and manage QEs spanning multiple product and platform domains (e.g., eCommerce, POS, Payments, StoreTech, Loyalty, Data/MDM)
- Drive alignment of QE strategy with the product and technology strategic roadmap, ensuring quality is embedded from early SDLC phases (Shift-Left)
- Own the QE team's mission, charter, and quality strategy across all assigned domains and ensure conformance to agreed QE standards and procedures with teams and stakeholders
- Cultivate a Data-Driven Quality Culture through education, advocacy, and championing training programs underpinned by diligent metrics capture and trend analysis
- Serve as the QE voice in go/no-go release decisions, balancing quality gates with delivery cadence
- Drive knowledge management practices as hygiene across teams
- Manage capacity planning and demand management across teams relative to sprint scope and release cycles
- Perform or Support Root Cause Analysis and drive Issue Prevention measures with QA Teams
- Establish and report quality metrics and KPIs to technology and business leadership
- Oversee cross-team QA collaboration, dependency management for integration testing, and vendor/partner quality accountability
- Understand how to leverage test automation to the fullest and coordinate with Automation team on expectations, priorities and backlog planning
- Coordinate with Security, DevOps, and Architecture teams to integrate PCI/SOX compliance requirements into the SDLC
Required Qualifications
- 15+ years in Quality Engineering or Software Testing, with 5+ years managing multiple QE teams
- Proven experience managing QE practices across distributed Agile/Scrum teams
- Strong knowledge of SDLC methodologies, release management, and quality gates
- Experience with JIRA, industry defect management tools, test management platforms, and QA reporting dashboards
- Demonstrated ability to define and track QA KPIs and present to senior leadership
- Experience integrating QE into CI/CD pipelines
Preferred Qualifications
- Background in QSR, retail, or eCommerce technology environments
- Experience with POS systems, payment platforms, or loyalty applications
- Familiarity with risk/compliance standards (PCI DSS, SOX)
- Experience driving QE maturity from a Reactive to Standardized and Data-Driven management
- Certification in ISTQB, Agile Scrum, or similar quality/agile frameworks
Expected Outcomes
- Within 30 days: Full understanding of each team's current QE maturity, gaps, and roadmap alignment; initial QE charter and KPI framework established
- Within 90 days: Manage priority and capacity for the team, standardize test strategy/charter, test planning, defect management, quality metrics and other release quality gates across teams. Issue prevention is formalized and other metrics and data points are captured and analyzed for trending and QE improvements
- Within 6 months: Measurable improvement in defect escape rates, regression coverage, and QE team velocity; QA formally integrated into all go/no-go decisions across assigned domains. Each QA domain team has a solid foundation for documentation.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
