Core Responsibilities
CMDB Data Stewardship & Governance
- Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
- Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
- Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
- Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
Platform & Process Collaboration
- Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
- Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
Metrics & Reporting
- Develop and maintain data quality metrics, dashboards, and reporting frameworks
- Prepare governance insights and reporting for leadership, audit, and compliance discussions
AI Platform & Process Governance
Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
Assist in translating AI governance requirements into process controls and certification checkpoints
Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks
Qualifications
Minimum of five years related work experience, with at least one year of IT service management experience.
Undergraduate degree or equivalent combination of training and experience.
ITIL Foundation Certification
Experience in IT systems, CMDB, data administration, or governance environments
Data normalization experience and ability to maintain high-quality structured data
Data governance experience, including policies, standards, and controls
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
Understanding of ITIL processes and service management concepts
Experience or exposure to cloud platforms (AWS, Azure, or similar)
Strong communication and collaboration skills across technical and business stakeholders
Preferred
Hands-on experience with ServiceNow (CMDB, ITSM modules)
ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
Knowledge of CMDB governance, certification campaigns, and audit readiness practices
Experience with reporting, dashboards, or data analytics tools
Exposure to AI governance, AIOps, or automated service management processes
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
