Account Support Manager - Technology
Key Responsibilities
Account Management – 85%
Account Management
Develop working knowledge of supply chain services lines of business and (solutions) products to include; 1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers
Supports account planning process and assists with the development of an outcome improvement plan at each member. Ensures plans are updated monthly with identified and implemented savings and shared with account team
Position Premier as a strategic partner and be viewed as a trusted advisor by key member contacts:
Work with account team to understand member’s strategy, goals, and key performance indicators (i.e., savings and performance goals.) Specifically, understanding organizational goals (savings, performance goals, etc.)
Participates in strategic account planning in conjunction with Account Executive and other customer stakeholders
Work with account team to provide meaningful / target audience appropriate savings and financial updates for inclusion in Quarterly Business Reviews and recurring update meetings
Cultivate relationships with supply chain services and business lines, including dietary, Rx, purchased services. Generate leads for account growth to meet FY-Fiscal Year revenue targets
Drive contract penetration via savings opportunity analytics and presentations
Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
Coach members on value of utilizing Premier contracts, products, and services
Manage strategic supplier and partner relationships
Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
Become a proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics. Develop a working knowledge of customer data to optimize interpretation of analyses.
Ongoing support of analytics that are in alignment with contract roll out and members’ supply chain plan
Management of member rostering of entities and critical customer attributes
Effectively manage issues with member and supplier customers to:
Collect and document issues
Probe and scale for urgency
Resolve, communicate, or escalate to Account Executive and stakeholders along with recommendations
Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate
Administrative – 10%
Administrative
Ensure smooth and effective operations between company and member
Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
Represents the interests of Client Management internally in a variety of settings within and outside of the business group
Make presentations regarding results and value (primarily, but not exclusively supply chain) as appropriate at conferences, workshops, board retreats, etc.
Participate in cross functional teams across Premier business unit’s zone operations teams as requested
Understand organizational structure and all product and services offerings
Project Management – 5%
Project Management
Assist with product implementation service delivery (overall project management)
Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. to assist with successful implementation with the customer
Work with key stakeholders to understand project requirements and expectations
May Lead problem resolution to ensure customer expectations are met
Required Qualifications
Work Experience:
Years of Applicable Experience - 5 or more years
Education:
High School Diploma or GED (Required)
Preferred Qualifications
Skills:
Ability to prepare and present clinical and/or financial data utilizing Excel, Access, Power Point and Premier tools to share cost management and/or clinical performance improvement opportunities.
Ability to conduct/facilitate management level discussions to identify their needs and translate how Premier can support their efforts through existing or new products.
Strong knowledge of the issues surrounding the market of health systems in which they serve.
Critical thinking and problem-solving skills
Ability to work independently and be self-accountable
Experience:
Education:
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Remote
Travel Requirements: Travel 21-40% within the US
Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.
Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $90,000 - $150,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.
Qualified full-time and part-time employees also receive access to the following benefits:
Health, dental, vision, life and disability insurance
401k retirement program
Paid time off
Participation in Premier’s employee incentive plans
Tuition reimbursement and professional development opportunities
