Account Coordinator — Key Account
Taphandles | Austin, TX | Full-time, On-site
About Taphandles
Taphandles is the global leader in custom beer tap handles and beer fonts. We help breweries Sell. More. Beer. through creativity, design, and high-end craftsmanship. With operations in the USA, Europe, and Asia, we design and manufacture branded products that bring beer brands to life at the point of pour.
This role is based at our East Austin office at 507 Calles St., where we work collaboratively and in person.
About the Role
The Account Coordinator helps manage the day-to-day relationship with one of our largest and most important customers. This is a long-standing partner that knows us well, trusts our work, and brings us a steady, predictable flow of branded tap handle programs across a deep portfolio of brands.
Your job is to be a responsive, organized, and friendly point of contact who learns the customer’s brands, helps anticipate their needs, supports their inventory, and helps solve their problems quickly and thoroughly. You will listen carefully, communicate clearly, and bring the full strength of our team to bear on every project.
This is a customer relations and coordination role rather than a hunting or quota-driven sales role. Success comes from being reliable, attentive, and genuinely invested in making the customer’s teams look good to their internal stakeholders. The relationship is built on consistency, quality, and deepening trust over time.
You will be mentored by our global account lead, who has managed this relationship for years and will guide your growth into the role. You will also be supported by our project management team, who handle the operational coordination of quoting, ordering, production, and logistics, and you will work closely with our design, manufacturing, and global operations teams in the USA, China, and Europe.
This is a genuine growth opportunity. The right person will step into an established, well-run account with strong support, and grow over time into deeper account ownership.
What You’ll Do Day to Day
- Serve as a friendly, reliable point of contact for the customer’s brand teams, procurement, and creative partners
- Learn the customer’s brand portfolio, brand guidelines, and program calendars
- Support the customer’s tap handle and font inventory — helping anticipate reorders, flagging gaps, and proposing solutions before stockouts occur
- Listen carefully to the customer’s teams to understand their needs and translate those into clear briefs for our design and production teams
- Coordinate closely with the project management team to keep every project moving smoothly from concept through delivery
- Help solve problems quickly and thoroughly when they arise, following through until the customer is fully satisfied
- Support regular check-ins and status reviews with customer counterparts
- Maintain accurate customer, project, and inventory data in NetSuite
- Work with our global account lead to keep programs aligned across regions
- Travel once per year to the customer’s all-company meeting, plus one to two trips per year to their headquarters in St. Louis and New York
- Participate in daily huddles, weekly team meetings, and regular check-ins with leadership
Who Thrives in This Role
This role is ideal for a people person who finds satisfaction in building relationships and seeing projects through with care. Our most successful team members on this account tend to share a few traits:
- They are exceptional listeners who ask thoughtful questions and remember the answers
- They are organized, responsive, and reliable — customers know what they will get and when
- They genuinely enjoy helping people and take satisfaction in solving problems well
- They communicate clearly and warmly with both customers and internal teams, in writing and on the phone
- They are eager to learn, open to mentorship, and excited to grow into greater responsibility over time
- They stay calm under pressure and treat every conversation as an opportunity to strengthen the relationship
Qualifications
- Zero to five years of experience in project coordination, customer service, account support, or a related people-facing role
- A natural relationship builder who enjoys working with people and helping them succeed
- Bachelor’s degree in any field
- Excellent written and verbal communication skills
- Strong organizational skills and comfort keeping many parallel projects on track
- Comfort working in NetSuite or another ERP, Microsoft 365, and standard collaboration tools, or eagerness to learn
- Interest in brand-oriented work and a desire to grow into deeper account responsibility
Compensation and Benefits
Base salary of $64,000 to $80,000 per year depending on experience, plus a performance bonus of up to 10% of base.
- Comprehensive medical, dental, and vision coverage
- 401(k) with 4% company match
- Paid time off, paid holidays, and paid sick leave
- On-site work at our East Austin office with a collaborative, in-person team
Employment Eligibility
Applicants must be authorized to work permanently in the United States. Visa sponsorship is not available.
Employment Status
Full-time, exempt, at-will employment.
To Apply
For best consideration, email your resume and a brief introduction to:
recruit@taphandles.com
Taphandles is an equal opportunity employer. We value diversity and foster an inclusive workplace for all team members.
