Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant.
This Salesforce Administrator position is responsible for maintaining and expanding Samba TV’s Salesforce instance. Candidates will be responsible for scoping and solving internal operational deficiencies by implementing SFDC solutions across our Global go-to-market teams. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions.
Responsibilities
Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams
Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
Work on more complex system customizations and special projects as identified by management
Resolving tickets and troubleshooting issues
Providing responsive support to maintain user satisfaction
Managing critical user lifecycle processes, including onboarding/offboarding and team structure changes
Managing roles, profiles, permissions, and public groups
Implementing changes such as Flows, fields, dashboards, and page layouts.
Testing and deploying updates to improve functionality
Developing training materials and rolling out new processes
Conducting sessions to improve platform adoption
Performing data loads and ensuring data accuracy and reliability
Supporting larger Salesforce projects, such as integrations and automation
Enhancing platform capabilities by refining processes and supporting new initiatives
Managing internal/external Salesforce resources
Requirements
Experience as primary Salesforce Administrator
Salesforce administration certifications and experience, including Sales Cloud.
Expertise with Salesforce configuration changes (e.g., Flows, dashboards).
Knowledge and curiosity about the Advertising, Media, Data and Measurement landscape much preferred but not required
Ability to partner with Go-to-Market, Finance and Executive Leadership
Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a Go-to-Market resource
Willingness to accommodate internal stakeholders that work across multiple time zones
Experience with Salesforce Forecasting module
Bachelor's Degree
Experience with Google Workspace, JIRA, Slack
Tech Stack Nice To Have's
Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
