JOB DESCRIPTION
The position advertised has been exempted from the federal civilian hiring freeze.
At the FBI, we don’t just recognize talent—we strengthen and elevate it. We employ individuals who not only have experience in managing IT hardware, supporting help desk systems, and administering Windows Server environments but also looking to contribute effectively to their teams.
As an IT specialist, you will provide end-user support, manage system configurations, and maintain IT infrastructure essential to FBI operations using enterprise software platforms, standardized ticketing systems, and hardware diagnostics protocols. Your role will involve resolving technical issues, implementing upgrades, and ensuring operational continuity across a range of workstations, servers, and network environments.
The IT specialist’s role offers a transformative career with a focus on technical expertise, allowing you to apply your support and systems administration knowledge to tackling critical challenges and enhancing national security while you advance your career in a supportive and innovative setting. You excel using your cyber security experience and computer technology skills to restore functionality, increase efficiency, and maintain secure, responsive systems. From initial service desk requests to full system restoration and deployment, you will be adept at every phase, always striving to outpace emerging threats by pushing the boundaries of your skills in electronic surveillance, encryption, and forensic science.
With the FBI’s comprehensive benefits package, you’ll find career advancement opportunities, a competitive salary that values your contribution, impactful work, and continual training. Working at the Bureau will help you become more efficient, expand your skill set, and advance your career—all while making a significant impact on national security.
Set yourself apart. Apply today.
HOW TO APPLY
STEP 1: Click on the “Apply” button to be directed to the FBIJobs Careers website.
STEP 2: Click the “Start” button to begin. You will be prompted to either sign in to continue or register with FBIJobs if you don’t already have an account.
STEP 3: Follow the step-by-step process to submit your interest. You will be guided through each step. You must complete all sections of the form AND ALL REQUIRED DOCUMENTS MUST BE ATTACHED to successfully submit your interest.
- Your resume, specifically noting relevant work experience and associated start and end dates.
- Other supporting documents:
- College transcripts, if qualifying based on education or if there is a positive education requirement.
- Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
Please see instructions on the site for attaching documents.
SALARY LEVEL
Pay level for this position:
- GS 7–9: $42,679.00–$67,865.00
Salary shown is the base salary for the grade levels. Salary is also commensurate with professional experience.
MAJOR DUTIES
- Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
- Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
- Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
- Maintain and update inventory of computer equipment and identify their configuration and location within the office.
- Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.
SPECIALIZED EXPERIENCE
GS-7: Applicant must possess at least one year of specialized experience (SE) equivalent to the GS-5 grade level. SE is defined as follows:
- Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
- Performed routine system diagnostics and analyzed any potential problems or issues.
- Provided some limited training to users regarding basic utilization of computer equipment.
GS-9: Applicant must possess at least one year of specialized experience (SE) equivalent to the GS-7 grade level. SE is defined as follows:
- Analyzed end user requests and determined correct resolution to the problem.
- Troubleshot complex computer malfunctions.
- Prepared for and assisted in initial “start-up” of new equipment and software.
- Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
- Performed routine system diagnostics and analyzed any potential problems or issues.
- Provided some limited training to users regarding basic utilization of computer equipment.
KEY REQUIREMENTS
- Must be a U.S. citizen.
- Must have (or be able to obtain) a valid driver’s license.
- Must be able to obtain a Top Secret Clearance.
- Must be willing to travel if required.
- Must meet the FBI’s Employment Eligibility requirements.
EDUCATION AND EXPERIENTIAL REQUIREMENTS
EDUCATION
- Candidates must have a bachelor’s degree or higher in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management from a U.S.-accredited college or university.
Education may be substituted for specialized experience (SE) as follows:
- GS-7: Applicant must have a bachelor’s degree with superior academic achievement or one full year of graduate-level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
- GS-9: Applicant must have a master’s or equivalent graduate degree or two full years of progressively higher-level graduate education leading to such a degree (or LLB or JD, if related).
All degrees must be verified by submitting college transcripts.
The FBI is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex, pregnancy and related conditions, or on the basis of personal favoritism, or any other non-merit factors.
