Senior Manager, Technical Writing - Capital One Software (Remote)
This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development oftechnical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.
Responsibilities
Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development.
Define the documentation vision, including tool selection, style guides, and information architecture.
Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle.
Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality.
Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
Review documentation for consistency across processes through application of standards and style guides
Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines).
Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
Create technical documentation for APIs, SDKs and integrations
Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
Develop Content that drives searchability for SEO and LLM optimization
Maintain and continuously update content management system(s) of documentation
Basic Qualifications:
Bachelor’s degree or military experience.
At least 10 years of experience writing technical documentation for software solutions
At least 4 years of people management experience
At least 3 years of experience with Markdown and Git
Preferred Qualifications:
5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
Experience writing technical documentation for data security software
Skilled at transforming deeply technical content into clear, useful customer-focused materials
Ability to collaborate with developers to translate their content into easily understood documentation
Experience writing in an Agile software development process
Strong understanding of data management technologies and processes
3+ years of experience with SDLC
3+ years of experience in software development
1+ year experience in a financial services industry
3+ years experience working in an Agile environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process ManagementRichmond, VA: $149,000 - $170,000 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
