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Information Technology Support Specialist

Com-Sec • Full-time • Columbia, MD, US • 1d ago

About Com-Sec

Com-Sec is a fast-growing cybersecurity, compliance, and IT services company supporting startups and growing businesses—primarily in healthcare and technology. We provide end-to-end services ranging from IT support and cloud management to security compliance, audits, and vCISO services.

We move fast, solve real problems, and value people who take ownership, think critically, and get things done.

Role Overview

This is a contract (hourly) position starting at ~25 hours per week, with the expectation to ramp quickly to full-time (40 hours/week) as the individual gets up to speed and takes ownership of responsibilities.

The role requires on-site support in Columbia, MD (3 days/week), with remote support on other days.

Responsibilities

Provide on-site support in Columbia 3 days per week, with remote support on other days for client teams
Troubleshoot hardware, software, networking, and connectivity issues
Set up, configure, and deploy laptops, desktops, phones, and peripherals
Manage user accounts, permissions, and access controls
Support and troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange)
Manage and support devices through Microsoft Intune
Administer user identities and access via Microsoft Entra ID (Azure AD)
Assist with AWS and Azure cloud administration and troubleshooting
Support employee onboarding and offboarding
Maintain IT asset inventory and documentation
Assist with endpoint security, patching, and updates
Help enforce IT, security, and compliance best practices
Coordinate with vendors and escalate issues when needed

Nice to Have

Experience with SOC 2, HIPAA, ISO 27001, HITRUST
Experience with MDM, EDR, and endpoint security tools
Networking knowledge (VPN, DNS, DHCP, firewalls)
Experience with Google Workspace or Okta
Scripting/automation (PowerShell or Bash)
Exposure to audits, evidence collection, or security questionnaires

Requirements

2+ years in IT Support, Help Desk, or Systems Administration
Strong Microsoft 365 troubleshooting experience (especially Outlook)
Hands-on with Microsoft Intune and Entra ID
Experience supporting AWS and/or Azure
Strong communication and customer service skills
Ability to prioritize and resolve issues quickly
Must be able to work on-site in Columbia, MD
Solid IT fundamentals and desktop support experience
Ability to manage multiple tasks in a fast-paced environment
Prior exposure to IT compliance/security is a plus
Associate’s or Bachelor’s degree preferred

Compensation & Structure

Hourly contract role
Starting at ~25 hours/week
Expected ramp to 40 hours/week quickly based on performance
Opportunity to convert to full-time depending on fit and business needs

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